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Slap in the face

So bait us to upgrade our 822 to a flagship Icon that is "8.1" ready and "right around the corner", then update the 822 first.

I got the Icon so I would be first at our company to get 8.1 so I could familiarize myself with it before it rolled out to the 822 users, you guys are pathetic, now I am having to update our 822 users and flying blind this morning.

And no I am not running the Developers Preview on a work phone, I shouldn't have to if Verizon did their job correctly as promised.

Thanks Verizon, I can hear you now.

This will not be forgotten, I feel bad for the next VZ rep that walks in here.

Comments

rcschnoor

Maybe it is just me, but if you wanted to get a phone to familiarize yourself with 8.1, you should have gotten a phone WITH 8.1, not get a phone which had the same OS version your old phone had.

spinr0k

There was no 8.1 phone when I upgraded to the Icon, the Icon was to be the "Chosen one". Thanks.

rcschnoor

spinr0k wrote:

There was no 8.1 phone when I upgraded to the Icon

That just goes to show that you SHOULD NOT have upgraded to a different phone if the point was to "familiarize" yourself with 8.1. You should have waited UNTIL you could purchase a phone which would allow you to perform the task you wanted to accomplish instead of purchasing a phone which COULDN'T.

As it stands, you made a bad decision and are trying to deflect blame to Verizon.:smileyhappy:

spinr0k

Wow the VZ trolls are thick in these forums. Thanks for your 2 cents, hope you enjoy your gift card.

The others in the same boat understand my frustration.

rcschnoor

spinr0k wrote:

The others in the same boat understand my frustration.

The boat where you purchase a device WITHOUT the capabilities you require???

If there are NO phones with the capabilities, wait until there are. If the phone you want doesn't have the capabilities, wait until it DOES. Purchasing a device WITHOUT the capabilities I require and then getting mad because what I had got the capabilities first would have me kicking myself, not the company who sold me the device. Of course, I wouldn't get myself in THAT boat.

I have been in a similar boat in the past, though. I was trying to decide between a couple of phones on a previous purchase. Neither had the capabilities I required but WOULD when they were updated to a newer OS version. I simply waited and purchased the FIRST one which got the update. No skin off my back. I simply didn't jump because of being impatient.

What happened to the 822 you were using before you upgraded to the ICON? Seems you could switch back and not fly blind any longer.:smileyhappy:

Peter_T

Since the Lumia 822 came out before Icon, it's only logical that Verizon released their Window Phone 8.1 update to the Lumia 822 before they released it for the Icon. (Though I thought they would be released roughly in the same time frame.)

As a longtime Lumia 822 user, I never felt that Verizon tried to "bait" me to upgrade to the Icon. I think you outsmarted yourself by unnecessarily upgrading from the 822 to the Icon, thinking you would get a head start over Lumia 822 users with Windows Phone 8.1 operating system.

spinr0k

The big signs next to the Icon that stated:

Windows Phone 8.1 ready

How dare I think that it will get the updates first since I was told by the VZ reps online and instore it would be the first to have it and the update for the Icon was right around the corner to 8.1 back in August when I got it.

I got hoodwinked and so did others, lesson learned.

I love my Icon, it is a great phone btw, it is quite a bit better than the 822.

unknown

8.1 ready doesn't state WHEN the phone will get it. Even if you got cyan months ago when you wanted it you'd be back here demanding Denim and complaining what garbage Cyan is, and when you got Denim you complain about that as soon as Windows 10 came out. Same thing with some of these people with Android phones. The next thing is the best thing ever and what they got( and were happy with for months ) is now trash. And when they get the new stuff as soon as word of newer stuff comes out then suddenly the greatest thing since sliced bread is worse than cow dung.

Peter_T

When I'm ready to upgrade my Lumia 822, I'll probably switch to a Windows Phone offered by AT&T since they appear to provide better support for Windows Phone users.

The only smartphone I'll buy in the future from Verizon would be an Apple iPhone, since Verizon only permits Apple to update their Verizon-compatible iPhones right away (and because Apple iPhones from Verizon come with their GSM and LTE bands unlocked).

But I will no longer even think of buying a Windows Phone (or even an Android Phone) from Verizon, since Verizon constantly drags its heals in regards to supplying timely updates to their Windows Phones and even Android smartphones.

ynggrsshppr91

All 4G LTE phones come GSM and LTE unlocked and have for about 3 years now...

Peter_T

I know that all Verizon Wireless 4G LTE phones come with GSM and LTE unlocked. But that's not the case with other U.S. wireless carriers like AT&T and T-Mobile. Hence, I rather purchase an iPhone from Verizon Wireless than from AT&T Wireless or T-Mobile.

But I will no longer purchase any non-iPhone smartphones from Verizon since Verizon simply drags its heels in providing timely O.S. updates to users of their Window Phones and Android smartphones, compared to other wireless providers like AT&T and T-Mobile.

So the next Windows Phone I'll purchase will most likely be from AT&T Wireless (and not Verizon) since AT&T simply provides better support to their Windows Phone users.

47seijar

The op is right about the Icon, supposedly the "flagship" WP device, being last in line for the update. It just looks bad.

Tepid

Those are the reasons they will never change peter, they don't have to cause people will just switch the device not the carrier. Trust me, money talks louder than any voice.

lylone

I agree that it is a slap in the face for ICON users to have to wait for 8.1/Denim update. Being someone who came from ATT, yes they do seem to update their "flagships" first, but still they are not any better with their timeliness of getting the updates pushed. I have had the 900, 820 and 920 on ATT until coming to Verizon in July '14. Trust me.. they are not any better with releasing updates and/or any promises of anything.

spinr0k

Like everyone else I am just so mad at Verizon, I don't even feel like logging on here and dealing with the trolls.

Good news is I guess it is saving me money since I can't buy "the band" until I get 8.1, maybe MS will have the 2nd version of the band released by the time I get 8.1.

I am in talks with other couriers, something I had never dreamed of before this fiasco, taking the entire company to a new courier is looking more and more possible.

DancingDave

you can always sign up for a developer account and let MS put the OS on your phone. It runs fine on a Icon. I have a little issue with a delay in the phone turning on some times, but that is minor. Cortana is awesome and the firmware is probably not the big a deal.

May we unlock our hardware from the wireless corporate headquarters soon!

Vistary

We need Denim which is the firmware upgrade, without it lots of new OS's feature will be useless.

Blue4293

I've been running the Preview Build of Win 8.1 on my Icon for sometime now. Like DancingDave above I have noticed the delay in turning on...not every time but quite occasionally. Also, email is acting strange now...sometimes refreshing by itself and other times needing to be forced to refresh. There are a few other minor glitches now and again which I can only attribute to the firmware upgrade that goes along with the OS update which Verizon seems to delaying.

KingMaple13

You can use the Msft Band with the Icon. I've had a Band for months, and my Icon is still (obviously) on Black.

PreacherJT

File an FCC complaint online. When the executive offices call from Verizon, let them know how you were tricked. FCC Complaints

spinr0k

Thank you VZ for the release, as stated before you would make less enemies if you were more transparent with what you are doing. You are horrible with your customer service. I dread having to deal with Verizon and Verizon Wireless. Well, Verizon Wireless now that we are getting off of Verizon's Landlines.

Anywho, now I can buy the band and use it to its fullest and get the apps I could not get before. All this from a phone that VZ doesn't even sell anymore, how ironic.

Hey Cortona, who has the worst customer support?

Cortona: VERIZON!

spinr0k

Now to find somewhere with the band in stock :smileysad:

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