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Samsung S III will not perform system update

currently my phone is on 4.1.2 I got the phone used over two months ago and I have not been able to update my software. My phone downloads the update I select install and it reboots only a odd screen pops up thats teamwin recovery and I eventually have to remove the battery to get it to cancel out phone turns back on and informs me the update failed. I have done a factory reset on my phone many times. please help!!

Comments

Verizon_Support

Johanna10, we see your distress call here in this forum. We're stepping in to help. Are you redownloading the same applications after hard resetting your device? Let's make sure that this isn't a memory capacity issue. Try deleting all unwanted text messages, call logs, e-mail, and applications from your device. Power your phone off/on and try to update the software again. Keep us posted.

LasinaH_VZW

Follow us on Twitter @VZWSupport

Johanna10

Thank you for the reply, I did was you said and still nothing. I have

plenty of storage on my phone.

Thank you

Johanna

On Sunday, January 11, 2015, Verizon Wireless Customer Support <

Verizon_Support

Hey Johanna,

That is great! I appreciate all the steps that you have taken to try to resolve the issue with your phone not completing a successful software update. Software Updates are very good for the applications on your phone. Have you tried completing the software update via your computer.

Check out this link and follow the steps to complete the update. http://www.verizonwireless.com/support/samsung-galaxy-s-3-update/

Keep us updated!

YareliM_VZW

Follow us on Twitter at @VZWSupport

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