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where oh where is the htc 8x windows 8.1 upgrade? it is no longer 2014

OK, this really is really getting to be too much. This is dragged on and on, dates have come and gone and still NOTHING! talked to HTC over a month ago and they stated they were in final stage 3 of 4 in releasing this. ATT is looking better and better all the time. I will NOT renew any phones until I get some answers.

Comments

Verizon_Support

Greetings to you, jeffindayton!

We absolutely don't want you to leave our wireless family.

Although we do not have details on the software update, when updates are available you can find the details on our news page http://bit.ly/n5snpq or sign up for information here http://bit.ly/dDumph.

I wish I had more details to share at this time. Is your phone working properly at this time?

TamaraH_VZW

Follow us on Twitter @VZWSupport

primortal

Looks like HTC has started releasing the update now; though not in the US yet.

Has the Windows Phone 8.1 update hit your HTC 8X? | Windows Central

jeffindayton

my wife and son have this phone, frequently cannot text, Bluetooth is flakey, gets really slow at times. On both phones

bubba60jones

This is the same canned standard reply Verizon always posts after someone threatens to leave; nothing new. What Verizon won't do? Come on these boards and give Windows phone customers the straight skinny on exactly what the hold ups really are. They told me Oct. 13 the Cyan update was "now approved by Verizon, and will be pushed to all users by Nov. 13".

Absolute lie. Then they just blew off, with no explanation, the Cyan update completely. I think they scan these boards for the words "leave", "renew", etc. Only then do they become eager.

Please just quit speaking to us like we're stupid.

Verizon_Support

Thanks for filling us in a bit, jeffindayton. We want your wife and son to have reliable devices to enjoy our network. Do either of them get an error message when the text issue arises? Do they notice it being slow when accessing anything in particular, like an app or the internet? What happens with Bluetooth? Please let us know a little more so we can help them enjoy the phone while software updates are being tested.

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

bubba60jones

And yet another blow off from Verizon CS.

rjlevine105

Verizon Wireless Customer Support wrote:

Please let us know a little more so we can help them enjoy the phone while software updates are being tested.

The only thing being tested is our patience. Mine is gone.

You failed that test miserably.

47seijar

At least on Verizon you have a chance of getting 8.1 on your HTC. According to Windows Central today, T-Mobile just said that the ONLY phones that will get 8.1 on their network are the Lumia 521 and 925.

HTC owners: S.O.L.

Lumia 635 owners: S.O.L.

They might not get WP10 either. TMO is dead-ending some WP devices pretty early in their lives.

jeffindayton

text messages say "cannot send" until phone is rebooted.
Bluetooth takes minutes to connect.

Isaac2

You can start counting the number of customers Verizon will lose as a result of the deplorable handling of the 8.1 upgrade for the HTC 8X. I have been a Verizon customer for 15 years and have 3 phones, including 2 HTC 8X devices. I talked to Microsoft directly and was told Verizon is the hold up. No doubt Verizon would suggest the blame lies elsewhere, but without question, Verizon's failure to communicate to its customers about this topic is completely inexcusable.

My next contract end date is Feb 25. Then I will have 2 phones on the Verizon account and will be counting down the days before it is fully closed out / bought out. No one else I talk to will ever go with Verizon, including the Corporate account represented by my 1,500+ employee company. I hope for the sake of Verizon's employees the Company has another means of winning customers, but they won't be people I know.

To throw away such a great reputation simply because of the deliberate choice to not be forthright and open about whatever the situation is behind the HTC 8X. Shame on Verizon.

primortal

Sounds like you're getting the update hopefully today....

Verizon HTC 8X looks set for Windows Phone 8.1 Update 1 | Windows Central

It looks like VZW decided to skip Windows Phone 8.1 and go straight to Windows Phone 8.1.1 hence the long delay. VZW sucks at communicating to customers.... If us customers have known that VZW planned on skipping one version in favor of waiting for the newer version it would at least calm the hatred down a little, there is no harm in letting the customer know.

Shaval123

The best way to get 8.1 is to download the developers version. I have had mine since last year and it is great. Full functioning. Don't wait for Verizon or you will never get it.

Shaval123

Actually I did get an update today so you must have it now too but I went with the developers version a long time ago. Will probably have to do that with Windows 10 too. It is already available but waiting for roll out date next month to download.

Good luck.

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