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why will my wifi connect at home but not at work? only happened now that i downloaded lollipop

ever since I downloaded lollipop my wifi wont connect at work but works fine at home. at home it connects right away but at work on a public no password network it wont connect. it sees the network but is unable to connect. please help. necessity to use my phone for work related matters but not gonna use up all my data when wifi is available.

Comments

Verizon_Support

chip1212

I definitely want to ensure you're able to connect to WiFi at work too! Let's work together. Is anyone else having trouble connecting to this network? Able to connect to other public WiFi spots?

RuthW_VZW

Follow us on twitter @VZWSupport

chip1212

Not 1 other single co worker is having trouble and none of them have a s5. nd no one else installed lollipop

Sent from my Verizon Wireless 4G LTE smartphone

Verizon_Support

Hi chip1212!

I appreciate the information, it's helpful! Let's try some troubleshooting. Please "forget" the Wifi network on the device, and turn off Wifi. Then, power off/on. Once the device is back on, turn Wifi back on, then try again to connect, using the Wifi password. Let me know how that goes, thank you!

ChristinaB_VZW

Follow us on Twitter @VZWSupport

chip1212

The trouble was 1 of my apps wasn't working with lollipop. Returned my phone to factory conditions and downloaded the apps again with lollipop. Fixed everything

Sent from my Verizon Wireless 4G LTE smartphone

plakatakr

Galaxy S4. Since my lollipop update, I can't connect to the WiFi at home. It says incorrect password. My husband hasn't had any issues. I can connect anywhere else. I don't understand why the password won't work when it remembered the work password and it works on my husband's phone. 4G works fine.

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