Not receiving some text messages on S5. Never owned an iPhone.

Discovered I've been missing text messages - from iphone users, from android users, individual messages, group messages/conversations - I'm just not receiving the texts. Seems random with no pattern. I can send texts fine.

I have done a hard reboot (took battery out). Don't know what else to even try.

I sure hope someone can help.

I use my phone HEAVILY for work.

Accepted answers

Verizon_Support

That is a strange one, jmcqueenb! Please have your friend check his phone in the message settings, and be sure that Send as SMS is turned in, in addition to iMessage. Sometimes this can cause issues texting those with non iPhone numbers.

Thanks,

MichelleH_VZW

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All comments

Verizon_Support

Hi jmcqueenb!

Messages are so important, and I know you want to know when others are replying to your messages, and what they are saying! When did this begin? If you send a message to your own number, what happens? Any error messages received?

ChristinaB_VZW

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jmcqueenb

It appears to have started about 3 or 4 days ago. Although I just figured out today that I was truly missing a number of texts from a number of people.

I can send a text message to myself fine.

I just now had one iphone user and one android user "test" text me and I received both texts.

But earlier this evening, there were two iphone users who replied to a group message I sent and I didn't receive their replies.

Verizon_Support

Hmm, let's keep digging jmcqueenb. Were any new applications downloaded to your phone before this started? Are you using the default message application? Can you please check if there are updates available for both the message application through the Play Store and for your device. For your device, please go to Settings>Software Update>Check for new.

AndreaS_VZW

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jmcqueenb

4 apps installed fairly recently, but none coinciding directly with this problem of receiving text messages. I'm willing to uninstall them (tell me how so they're really *gone*) and see if that makes a difference.

I'm using native Samsung S5 messaging app "Messages". It's definitely set as my default app. It shows Google Hangouts as the other choice.

Don't know where to check for 'updates' for Messages app, I think it just updates when the System updates. Did check for any system updates and it says I'm currently up to date.

Really appreciate your help -