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I keep accidently disconnecting calls on my LG Extravert 2 when pressing my cheek to my phone. Is there a setting I can use to prevent this?

I keep accidently disconnecting calls on my LG Extravert 2 when pressing my cheek to my phone. Is there a setting I can use to prevent that?

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Verizon_Support

Let's get to the bottom of this issue and explore options to resolve ametier! When did this issue start? Is there any physical/water damage to the phone?

AntonioC_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

ametier

This issue has always happened and there is no damage to the phone. I need to know if there is a setting I can choose to disconnect the call by touching a button.

This is a touch phone and when I put it to my ear to talk it will disconnect if I accidently touch my face to it.

Verizon_Support

That sounds like a sensitive touch screen, ametier. I'm sorry for any inconvenience this has caused. If you go to Menu>Settings>Touch Settings, are you able to adjust any of these options?

AndreaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

ametier

No my only options from touch settings are vibrate type, vibrate level, vibrate feedback and audio feedback.

Snn5

The LG G2's proximity sensors are very close to the edge of the top of the screen so a lot of cases and screen protectors can make the screen come on or off randomly. And also, a lot of accessories for the International, ATT, Sprint, and T-Mobile models won't fit the Verizon variant correctly, even though a lot of sellers say they will.

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