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Galaxy S6 potentially sending duplicate text messages

I purchased a Galaxy S6 last night, and it might be sending duplicate text messages. I'm not 100% sure if it's my phone because so far only one person has mentioned it. My friend, who has some version of the iPhone 5, said he's received at least 6-7 duplicate texts from me today. I tried both the Samsung Messages app and Verizon Message +. I couldn't find anything searching the problem, so I was wondering if there were any known fixes or anything, or if I have to go down to the Verizon store for a replacement (assuming the S6 is indeed sending double messages). I've also tried deleting the conversation history, which was a recommended fix for other phones, and it doesn't seem to have helped.

Comments

Verizon_Support

@FrankWL

Congrats on your new Samsung Galaxy S 6 purchase! You've made a great device choice. However, I want to ensure your text messages aren't sending duplicate messages to your recipients.

Is the other party receiving duplicate messages from other recipients? And is the other user a Verizon Wireless customer? Please try resetting both of the messaging applications (Samsung Messges app and Verizon Messages app) http://vz.to/1EwFHhy and keep me posted with your results. Thanks!

AnthonyTa_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Scooter1234

It is NOT your recipients phone just receiving double messages... Verizon has had this problem fot awhile. I have an S5 and I have this problem from time to time. It's seems to be a problem in the app or "voice".. Do a search for duplicate messages and you will find hundreds... Big problem with Galaxy phones.. Good luck with getting it to stop because Verizon says that there is" NO" problem...

MiiHere

I've encountered this problem before, but thankfully it only happens occasionally. I've been on the end of sending duplicates and also receiving them. Eventually it's stopped, so if it's just one person I wouldn't worry all too much. However I would do what Verizon has suggested.

Verizon_Support

I know double messages can be annoying Scooter1234! What application are you using for your messages? How long has this been going on for?

AmberF_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Scooter1234

Message +... Started a couple weeks ago...

On Fri, Jun 19, 2015, 10:39 AM Verizon Wireless Customer Support <

Verizon_Support

Double messages can be irrating, Scooter1234! Have you tried uninstalling and reinstalling the Messages + application? Or you could try restting the application. Here is how: http://vz.to/1LcGKHP Keep us posted.

AllisonC_VZW Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

vcartergirl

My Galaxy S6 has been repeating text messages as well. I called Verizon and they had me restart my whole phone to factory settings and it is still doing it. It is very frustrating and you would someone could figure this out and fix it.

Verizon_Support

I'm sorry to learn of this messaging issue you are experiencing vcartergirl! A factory reset is the ultimate troubleshooting step in our books and would resolve most issues. What messaging application do you use? Do these duplicate messages go to only specific contacts or all contacts? Please run and test your messages in Safe Mode http://www.verizonwireless.com/support/knowledge-base-152233/ for a few hours, and keep us posted.

AntonioC_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Bob_in_Leesburg

I am having the same problem with a 3 month old S6. Went to the Verizon store and the technician could not fix the problem after we performed a factory reset and a few other settings changes. He finally gave up and ordered a warranty replacement. I restored all my phone data from backup to the new phone and 2 days later the same problem started again, sending duplicate text messages. Next I will try downloading a different text app from the Google store per some of the blogs I have been reading...very disappointing as this never happened with my previous iPhone and I was very reluctant to change from Apple to the Samsung....

Melee1118

Same issue. S6 is sending duplicate texts. So there is no solid resolution for this?

AllSmilesUT

Mine is also having the same problem. It only does it to one person, but he'll recieve the same message from me for hours. We are both using the default messenger app, and I've tried deleting my text history, and resetting my phone with no luck.

Verizon_Support

Hi AllsmilesUT, we certainly do not want the same problems happening to you or the other person receiving the same messages for hours. Let's work on resolving this issue. Are you able to reset your reset your app? Here's the steps http://vz.to/1DjMgY2 and perhaps check with the other person to see if they are using a Samsung Galaxy S6 device to try the same with their device. Keep us posted on the results.
EdwinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

rmaciosek

I am having this issue as well. It is definitely an issue on my phone and not the recipient's, because I can see the messages sending from my phone. What happens is once in a while, when I send a message, it will get stuck in the "Sending" state and then send duplicates of the message every 2-10 minutes until I delete the original message that is still attempting to send. If I don't check my phone, it can send close to TWENTY duplicate messges before I can stop it. I have tried resetting the app as instructed , but the issue still persists.

This is happening with the default messaging app.

lt112

I am having the same problem as well and like rmaciosek, if I don't delete the original message, it will continue to send until the original message is deleted. This is also happening with the default messaging app and there is no rhyme or reason as to which recipients will potentially recieve duplicate messages from me. I have also completed the recommended "fixes" and it continues to happen.

Goper_D

Wow! I see this has been an issue for a looong time. Was searching on it because daughter's S6 on VZW is doing this also. Disappointing that there is no REAL resolution I certainly hope VZW isn't overcharging for Text messaging when all these duplicates appear!

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