verizon messaging and integrated messaging

I had the app on my old phone with integrated messaging. When I got a new phone the integrated messaging wasn't working anymore. When I looked at all the stuff I figured out I had to download the messages app to my new phone, so I did. When I did it asked me if I want to use this as my default (on my Verizon phone) I said no and it kicked me out and won't let me go any further. The integrated messaging is still not working. Also when I get it to work I don't want my old messages on my new phone. How do I prevent that? Will they only show up in the Verizon app or will they show up in the factory text app that came with the phone as well?

Thanks

Accepted answers

Snn5

OK. Try this in this order. Uninstall the app from your CURRENT phone. Then, reboot your phone. Download it from the play store one more time and install it. Choose it as the default messenger app. Once the phone is registered (should be automatic) you should be able to see messages in the web app once it syncs. I have NEVER gotten the web app to work consistently. the desktop app worked better for me. I have no idea what phone you came from or what phone you are on now, but if it was an Apple, then there may be an issue with iMessage and that's why it isn't working.

All comments

Snn5

The messages show up in the currently activated and used phone's stock app and the Vzw app. The old phone would only get the vzw app messages. Have you tried to uninstall and reinstall the vzw app so that you can start fresh with a new setup?

hmu

The new phone didn't have the app so I installed it. After I did that it asked me if I wanted to use it as my default app. I said no and it kicked me out of the app I tried this a couple of times. I don't have the old phone anymore. I had already set up integrated messaging on my old phone but when I got the new one I could no longer access my messages online anymore. Why is this?

Snn5

Your old phone must still be a registered device with your Verizon messages. Were you able to uninstall the Vzw Messages app and then reinstall so that you could start fresh? You will need to select YES this time if it asks you to be the default app.

hmu

It is the same phone number just a different phone. It is no longer working I switched it out to the new phone. How does that affect me still seeing my messages on the actual website? What happens if I make it default can I change it back after?

Thanks

Snn5

You have to link that web app to the other messages via the android app.

Snn5

Any messages you had prior on the old phone will not appear in your stock app on the new phone. The verizon messages app "should" sync all your old messages. You could save all your messages using an app to back them up and then transfer them via an app on the new phone.