s5 keeps overheating and shutting down!!

s_hofmann

My s5 keeps running very hot!! The other night the phone shut itself off in the middle of the night while not in use and on the charger in order to prevent damage to the phone. What could be causing this and how do I fix it???

Verizon_Support

s_hofmann,

You've come to the right place for help! Let's get to the bottom of this and get your phone cooled down. Has there been any damage to the phone? How long has this been going on?

Let's make sure you have the most current software version. What software version are you showing on the phone http://www.verizonwireless.com/support/knowledge-base-97648/? Check to view for any available updates http://www.verizonwireless.com/support/knowledge-base-97540/.

JohnB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!