An upgrade was sent to my Samsung Galaxy S5 phone on 3/27/15 and it ruined my phone. I no longer have the ability to Wi-Fi. When I swipe the phone on there is a clicking sound and the scree goes directly to my keypad. I want the phone to go to my home screen like it did before. My apps that had a black background now have a white background which is impossible to see outdoors. I want the black background back for settings, clock, and calculator. Samsung tech support says this stuff is default with the new upgrade. How do I revert back to the version I had before without having to put the phone back to factory settings and lose all my pictures, memos and other files I have accumulated over the last year that I have had the phone. I am desparate. Please help me. Send an e-mail to (removed)
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Message was edited by: Verizon Moderator
