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Videos aren't being backed up to Verizon Cloud?

Both pictures and videos are checked to backup, but the cloud says I don't have any videos, just pictures (which are up-to-date). Any ideas what could be wrong?

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Verizon_Support

The good news is that the pictures are there. Now let's be sure to to get the videos.
Have you been through the Content Restore process?
Menu Icon >Content Restore > Check off the desired content
If you do not see the videos then we will need to reach out by escalating a ticket to our network team.
If the content is there try to make sure you are on WiFi before the restore.
TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

elliew

AO did not say they were trying to RESTORE their content, sounds like they were trying to BACKUP their videos.

The PICTURES are backed up, but the VIDEOS are not.

Hillgirly1

Restore? Shouldn't the content on my phone be automatically backed up to Verizon Cloud if the settings have videos checked off to be backed up? I can see the videos on my phone & play them, but they are not in my Cloud account. Sorry for the long delay, I have not been online since I posted. Thanks!

Verizon_Support

No worries, Hillgirly1.
I'm just glad you were able to get in touch with each other again.
If it is checked, you should see them in the cloud. May I ask where you are accessing the Cloud content? Is it from a computer (PC) or Mac?

TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

caecilia97

Try using Dropbox or OneDrive instead to backup?

Hillgirly1

Thanks. I access the cloud from my phone (Samsung 5) and my PC. There are now 4 videos there, but a bunch are still missing :smileysad:

Hillgirly1

I may have to if I can't figure out what's going on thanks!

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