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Blackberry Classic, cannot swap calls or drop merged calls.

I am using a BlackBerry Classic with 10.3.1.941.

I cannot swap calls when answering a call with call waiting. When I touch the call on the screen, it gives me an error and says that operation is not supported.

Also, I cannot drop a call from a merged or conference call. In the tutorial video, it shows a small "hangup" symbol on the bar for each call. I do not have that symbol. I do have the three lines, sometimes it will not work. At other times, it will show a list of calls, but when I try to select one call to drop, it ends up disconnecting all the calls.

Please help. This problem is very frustrating.

Thanks!

Comments

Verizon_Support

I want all feature to work as intended jhockema! In review of my resources, I see that your software version is different from the one currently listed for your device. First troubleshooting step is to ensure that you have the most current software version installed. Please visit this link http://spr.ly/6587fE1c for steps to update your software version.
AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

jhockema

Thank you for contacting me, but when I perform those steps, my phone tells me that I have the latest software version.

What is the correct version?

Verizon_Support

You're welcome jhockema. I know its difficult to deal with this type of issue but we are going to continue working on it until its resolved. Here is the most recent version. 10.3.1.1448 . Are you having issues with any other functions on your phone or applications on your device.

KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

jhockema

Actually, it turns out that is the version I had. I was confused between the build and version numbers.

Nonetheless, I have restored and updated the device twice, and I still have the same problem. I can answer a call with call waiting, but I cannot return to the original call. I can initiate a three-way call, but I cannot drop a call from the three-way call. When I tap on the screen to do either of these things, nothing happens, or it tells me that that “feature is not supported.”

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