Child Item

Site Totals

61425 Questions Answered 270 Categories

Stolen Storm 9530

I was wondering on 11/10/09 my phone and wallet was stolen out of my car in my garage, it was my 30th day having my new contract with verizon and having the new Storm.

I went to the store to have my service stopped of course and I asked the rep behind the counter "is there anything I can do to get a replacement phone?". he said "since you didn't have insurance on it theres nothing we can do, you can either pay $600 for the new storm or $450 for the one you have or go to ebay or get a referbished one.".

When I went and signed my contract I asked the rep about insurance I said "is there any insurance for this phone anything I may need incase something happens?" he said "not really you work in an office I wouldn't" then he cut me off and had me sign the contract and fill out papper work and got his manager to approve my discount since I work at bps by then I forgot about the insurance because I was excited to finaly be able to get a contract and my christmas present to my self.

Is there anything I can do to get another storm is there any warrenty for one something, I cant afford $600 or $400 for a new one and I dont want to spend $300 on a referb one that wouldn't come with a sim card and sd card.

I just hope there is something that can be done, I loved that phone.

Thanks for any replies.!!

Comments

LCromwell

I assume you have a receipt, filed a police report, and then filed on your auto insurance?

JBVanHorn

I dont remember if I got the receipt if I did its still in my box, yes I did file a police report even had three guys at 12:30am searched, I only have liability for car insurance because full coverage would cost me 175$ a month.

Do I need to take a copy of my police report and receipt into verizon would that help?

Im just lost lol I know there must be something I can do.

It shouldn't be "well it was stolen time to pay 600 for a new one" lol you know

Thanks for the reply..

Thanks

Joe~~~

LCromwell

You have had 2 chances to have insurance and you turned both down or forgot to buy?

I would call CS 800-922-0204 and tell them what happened and that you have a police report and maybe, just maybe, they will let you buy a refurbished one for $50.

Good luck. Report back what they did for you, if anything?

JBVanHorn

Ok awesome thanks I will let you know what they say.

JFURKING

Your auto policy will not cover things that are not 'attached' to your car or are vital to your cars operation. These items would be your personal property & that is covered under your homeowners policy for theft. Keep in mind if you don't have it scheduled on its own policy (attached to your homeowners) you will have to pay your homeowners deductible to have this item replaced.

In reply to the car insurance post:

It stinks for you... if in doubt always... ALWAYS get the insurance. $6 a month is well worth the replacement of a $600 phone!

Best of luck! :womanindifferent:

LCromwell

JFURKING wrote:

Your auto policy will not cover things that are not 'attached' to your car or are vital to your cars operation. These items would be your personal property & that is covered under your homeowners policy for theft. Keep in mind if you don't have it scheduled on its own policy (attached to your homeowners) you will have to pay your homeowners deductible to have this item replaced.

Well being a licensed agent, I think I know more than you, and the auto policy, if you have full coverage, covers contents in car!

JFURKING

Well being a licensed agent, I think I know more than you, and the auto policy, if you have full coverage, covers contents in car!

Well, for the record I TOO am a LICENSED INSURANCE AGENT (P&C and L&H... THANK YOU) & I know that in the state of NC CONTENTS (ie; this phone) are not covered under an auto policy. If you like I can find a copy of a policy and post it if you wish.

I have no idea what TX insurance is like and it DOES vary from state to state, so before you go getting all HIGH and MIGHTY you should stop and think about the whole situation and maybe realize that YOU & I don't live in the same state and maybe...just maybe you don't know it all after all!

JFURKING

.........if you review the inital post the member is from Springfield MO so its very likely either one of us could be right!

JBVanHorn

Ok so I called customer service about this issue told him what happened and I forget his name but he actually looked on the forum and saw our posts. Any ways he said that I could get the storm at I believe $250 or the 1yr contract price with a $100 mail in rebate so $150 in the in which is amazing im glad they could do that because there was no way I was going to pay 600$ for a new one or 450$ for the one I had, so in the end it has worked out, thanks for giving me their number LCromwell

I still think its kind of poor customer service when the store dosn't try to help you, I have worked in retail for 2yrs and now a wholesale division for over 1yr in the same company I know CS, but atleast this guy helped and gave me an answer without just blowing it off.

Thanks~~

LCromwell

I apologize for sounding all HIGH and MIGHTY. You of course are right, different states have different Ins. laws and policies.

JBVanHorn

Ok UPDATE!!!

I may need some help on this.

I had my service suspended, I went into the store again (not a good choice) and told them whet happened and that I would like my account froze they said "ok let us know when your ready to un freeze it" a friend called my phone and it seems that they didnt freeze it but rather disconected my number which I have had for over 5 years now.

Also I recieved after I froze my acct saying I owed 59 bucks or they were going to give me over to the collection company

I though when you freeze an account the billing will stop untill you unfreeze it, am I wrong?

I am starting to get very frustrated with verizon I never had any problems with Alltel at all for over 5 years no all of the sudden it seems as if they are pushing me around.

Am I crazy or partialy right? Whats going on?

sadie85

When you suspend the account they can do it with or without billing, you should be asked what you want. Sometimes it's better with billing sometimes it better without...I'm not 100% sure, but I believe when a number is suspended you get a message stating it may be disconnected, so that may be what you heard. I'd call customer service again and ask some assistance.

From my experience, customer service is the store is lacking, as they are more concerned about sales. You tend to get better results and more information over the phone because that is all they do.

Child Item