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to summarize the lollipop mess

after spending way too much time reading on a variety of forums about this lollipop S5 problem, it appears there really is no solution. The lag is crazy, the battery life sucks, it overheats, etc etc Possible solutions: clear your cache - done it twice, no help factory reset - did it, no help So we are at the mercy of Verizon? Samsung? who to get an update for any of these problems? the whole situation is very close to driving me back to iPhone, which I left because I felt android was a better operating system, but at this point, my android phone is minimally useful. My iPhone basically always worked. Any word on a time frame for an update, a solution, anything?????

Comments

Verizon_Support

lcolien68,

It's certainly alarming to hear that you're having so many issues since this update. We want to make sure we get your phone back into tip top shape and working great. After you did the factory reset, did you restore your apps from the Play Store? Have you tried the phone in safe mode http://vz.to/1Ea5XxF for a time to see if that helps at all?

AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Glockguy2

The update is horrible, whoever QA'd it should be fired. I've tried all of the suggestions to no avail. This is the first Android I haven't rooted because it did everything so well.

dilbertaz

Have you checked for the new Lollipop 5 update for S5?

I'm wondering if you can get it, article seems to infer that it may not yet be available to existing Lollipop users.

Verizon Galaxy S5 Android 5.0 Lollipop Update Rolling Out Now---Again : PERSONAL TECH : Tech Times

dilbertaz

Here is more information on version number

http://www.sammobile.com/2015/03/28/verizon-reissues-lollipop-update-for-galaxy-s5/

Zorbo218

I updated to Lollipop a little over a month ago and have had nothing but problems since. I have restarted, deleted cache, deleted a lot of apps and nothing seems to work. The lag is a huge issue and my phone will completely restart and shut down on its own. Just trying to navigate my phone is an absolute challenge. I can't imagine how this update got pushed out with this many issues. I'm not sure if this is an Android issue, Samsung, or Verizon but it's terrible and has me waiting for a fix or looking into leaving altogether (that's leaving Android, Samsung and Verizon).

I have researched this issue and it appears many people are having the same issues so I am hoping someone can give me an idea of when I can expect an update or what my options are at this point.

dilbertaz

Compare your version to those in the sammobile link and see, it seems like Verizon is pushing the update just not sure if it is going to existing lollipop users yet.

cinbun

Like everyone, I had terrible problems with Lollipop, version G900WRU1B0A8 but upon hearing about the new update today, I searched for it. I downloaded it today, the new version G900WRU1B0C4. I figure it can't be much worse, but I'll update when I've had it a day or two.

dilbertaz

Glad to hear the update is available to you, the one article mentioned they couldn't get it for an already Lollipopped device.

Please do keep everyone informed.

Glockguy2

I just received the latest update as the first one was so awesome. I'm now on G900WRU1B0C4. My phone is been on for 2 hours. I checked the weather and performed no other actions. It's been 2 hours and my battery is already down to 78%. Awesome.

dilbertaz

Give it a few days to adjust to the new OS and report back how it is working, we are all interested in how the latest update is.

GalaxyClass

3 to 4 days of normal use should work. Most reports I have received needed 3 days and some 5.

Speakit

I'm over two weeks still no improvements on my S5, lag time sucks, battery life now sucks, charge is slow, and phone constantly over heats, never had issues before the lolli5 update. .

caecilia97

I might recommend clearing the cache via the recovery ROM in the device. Hold down volume up, home and power, releasing the power button when you see the blue "RECOVERY BOOTING" in the upper left corner, and maintaining the volume up and home buttons until you see the android icon with a menu on the top of the device display. Highlight "clear cache partition" with the volume rocker, and use the power button to select the option. The recovery ROM will clear the cache from the device, leaving your personal data fully intact. When it completes, push the power button again to reboot the device, and see if that helps with any of the troubles you're having.

I generally do this myself following any large maintenance release, including full OS/kernel changes being pushed. After this is done, it can take up to 72 hours for the OS and all of your applications to optimize, but it corrects a large array of issues that can occur due to corruption of the device cache following updates.

Good luck, and let us know what happens!

cinbun

I looked for the update fix and updated it a few weeks ago. Prior to that I had done the cache clearing that others have advised and that had made a difference. The update fix seems to have helped on some days, but very little on others. It's obviously not having an impact on certain apps, but I can make it through a whole day. Not as much battery life as prior to the original update, however. I never even thought about battery life before that.

My main concern now is that I've been told by two people in the last week that they sent texts I never received.

Verizon_Support

Cinbun,

We want to see you issue free with this recent update. Do you find that the messages you have missed have any correlation? LIke them being on the same carrier or using the same operating system? Besides the two texts, have you noticed any others noting that you missed one of their text? Are you having any issues sending out texts?

SandyS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Byogesh

Besides heating up, battery drain and sluggish phone...my phone started giving me these problems...Not sure how to solve these...clearing cache was no help...not sure if factory reset's going to help

Kennyb6494

I am unable to get the "Recovery Booting" to come up using that method.

Verizon_Support

Byogesh,
We don't want to see you with continued issues with your device. It sounds like you have done quite a bit of troubleshooting already. It is recommended that you perform a factory reset and not download any apps to your phone until you have tested to see if these issues keep re-occurring. Click for steps http://www.verizonwireless.com/support/knowledge-base-99541/
SandyS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

ShanaK

Bought phone July 2014. Worked fine until January 2015, immediate issues after the lollipop update was installed. Took me a month to convince Verizon there were issues. February 2015, I get replacement #1. It was still on kitkat, worked for little under a month no problems. Then it auto-updated itself. Same Problems late March 2015/ early April 2015 I get the #2 replacement. Phone Arrives with lollipop pre-installed, immediate issues. Verizon sent me to Samsung for repairs. Samsung did their repair. Came back same problems.

Problems:

Battery Drain- with the slightest use 4-6 hours

Wifi- Unstable, Authorization takes 6 tries with the right password put it, Disconnects repeatedly

Bluetooth- Unstable or garbled

PC- Won't Connect, or Dings but won't recognize drivers

Freezing, Contacts crashing, Graphical glitches, huge lag spikes, group text messaging delays.

Yes, I've done every troubleshooting Verizon and Samsung have given. It has not fixed a thing. I even have a sticky of all the things I've tried so when they ask me that question repeatedly it's a copy paste.

Original Charge, Wall Outlet, Safe Mode no change, Power Saver No Change, No SD card in the phone, Factory Reset, No 3RD Party Apps, Alternate Battery tried no change, alternate charging cord tried. SIGNAL STRENGTH -95 dBm, 45 asu,

A week after repairs.... Lastly I put my SD card in, because it stuff I needed and I figured why not nothing else is working.

momonthenet

I updated my Galaxy S4 a couple of months ago with lollipop. It was a disaster. Verizon's answer was to replace my S4 with another because it couldn't be fixed (rep's recommendation, not mine). Now I have my brand spankin new phone and it keeps asking if I want to update with lollipop. I'M AFRAID! Has its problems been fixed or will I have issues with this now?

DMZMAN

Whatever you do, DON'T dare run that upgrade because you'll just find yourself in the same boat as before.

Keep hitting [Install Later] followed by ignoring the auto-upgrade notice. LOLLIFLOP 5.0 has turned out to be nothing short of a disaster. Wait for 5.1, then read the reviews of those who did do the upgrade on your model.

What kills me is how blase the Verizon Reps have been publicly about this when they all know darn well this update has been one of the worst things to happen to Samsung phones, ever. Most of the time they'll finally admit it when you confront them head on. One can only assume they've been briefed to downplay this as much as possible. Believe me, VZW is very aware of this.

I'm not going to go into detail of what I went through with my S5 until I got it replaced (with one that had KitKat on it, YAY!), but be rest assured what you've been reading here in these forums about Lolliflop are all true. Personally, I suspect this was done deliberately so we'd all run right out and buy S6's, NOT!!

dsjacr

My LG g3 is useless since the update. I have tried everything mentioned to no avail. Before the update, I had good service outside my home. I am sick of paying $300 per month for piece of $hit service. My contract expires in October and if it has not been fixed, I will be changing carriers!

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