LED and Smart Alert Do Not Work Since Changing to Message+ on Note 4

I recently changed my default messaging application from the standard Note 4 Messages to Verizon's Message+, so I can send and receive MMS via Wi-Fi. However, since making the change both the LED and Smart Alert (vibration when the device is picked up to notify of missed messages) have ceased to notify me of missed text messages even after the two reminders I have selected in the Message+ Settings menu have sounded. I have tried selecting each of the available LED color choices in the Message+ Settings menu thinking that perhaps I had chosen a color the Note 4 LED is not configured to reproduce to no avail. Suggestions?

Accepted answers

ceroley

Yes, notifications are turned on in the device Settings>Applications>Messages menu. I have no problem with any of my other LED and Smart Alert notifications working in any other application, AND they still work as they should for text messages when I change back to the Note 4 Messaging app.

All comments

Verizon_Support

I want to ensure all indicators are up and running! When heading into Settings > Applications > Messages, are notifications on?

YosefT_VZW

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ceroley

Verizon_Support

Thanks so much for all that you've done here, ceroley! I would suggest force stopping the default messaging app through Settings > Applications > Application Manager > All > Messages. Once this has been completed power cycle the device and test.

YosefT_VZW

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ceroley

Still a no go... :-(

Verizon_Support

ceroley, thanks for testing that out for us. I want to make sure we do everything we can to get the LED to work again for you. If you switch back over to the default message application does the LED and SmartAlert start working again? Please keep us poste once you test this out for us.

KevinR_VZW

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