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Droid Incredible won't Conference Call - VZW Area Supposed Known Issue

My Droid Incredible won't connect when you try to add in 2nd call. No one in my area can conference call with their Droids...not even the VZW Store Droid demo models or the reps there who have the Incredible. My friends have tried conference calling with their Droid's with no luck as well. VZW tech says its a known issue, and until Verizon pushes out update to our area - I'm out of luck! The rep said my options are that they can replace my phone with a different phone model or of course I can break my contract. Really? You want me to go to Apple and get your competitor's Iphone?

Comments

bosslady85

Are you following these steps to make a conference call? If so, are you getting a voice message when you do so? I have checked to see if this was a known issue of the droid. There was no information on this issue. Try re-programming your phone by dialing *228 send and option 1 to see if this will help. HTH!

To Initiate 3-Way Calling:

While on the first call, dial the 10-digit number of the second person.
Press SEND; the first person is automatically put on hold while the call is made.
When the 2nd person answers, press SEND to create a conference call.
If the second person does not answer, press the SEND key twice to end the connection and go back to the first person.
To end both conversations completely, press the END key.

yagermeisterv

With the Droid Incredible I do not have the SEND option once I am connected to the first party. I just have the END CALL button on my screen. I just got off the phone with Customer Service who reviewed the Tech support notes and she said according to the Ticket the issue is my area, and the way the Droid's are designed to conference call. The work around in my area is to hit SEND twice to connect the 2nd party, however she did state, as I can observe, that the Droids do not have the option to hit send on a 2nd call. My friend has a Droid X in my area and he too is unable to conference call. According to trouble ticket they cannot do anything for me. I am out of luck and my only option is for VZW to give me a new model phone, well we all know the only comparable phone is the Droid X which won't help me as it can't conference call either. With what I do, I need to be able to conference call and if I pay $300 for a phone with the feature, I expect Verizon to accomodate me so this just boggles my mind why Verizon isn't working hard to address this issue. So the only other alternative I see is to break contract and move to AT&T and get the Iphone, but I really do love my Incredible so this is a hard decision. Why is Verizon not working to address this issue? Who can I talk to???

budone

Try this,

Call and Connect to the first party.

Click Menu

Choose Add Call

Dial and send

Once connected, Clcik Menu again

Choose Merge calls.

Hope that helps!

yagermeisterv

Wish it helped! When I try to add in the 2nd person it wont even connect...after about 5 seconds I get the busy signal. If I try to merge calls right away, it drops the call all together. Thanks though!

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