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Can only talk on speaker!! Help!

When I make a call or someone calls me I can only talk on speaker. Bluetooth is turned off, I have no ear piece attached. I have tried restarting, taking out battery and sim card. The phone is only 6 months old. Any ideas?

Comments

Verizon_Support

Let's get your phone working the way it should be martysmom. When did you start experiencing difficulties with phones calls going to speaker? Have you installed any new third party apps or software to your phone? Is there any physical or water damage on your phone?

Thank You,
MichelleS_VZW
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devedsmith

This happened to me and the Verizon store replaced the phone without question. For me, since the lollipop update I can't use my phone at all now.

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