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Verzion Cloud Restores 1960/25k Text Messages then Says Complete

When I try to restore text messages on my Samsung Galaxy S5 from the Verizon Cloud, it says I have 25,084 text messages available for restore, but when I run the restore it pauses for a few minutes at 1960, then says it is complete. I have had this problem since December, I have done everything I could find on the forum and support page, all to no avail. I would like this problem fixed as I lost some important locked messages.

peacelove&joy.

Comments

Verizon_Support

BrandonWernette

We certainly want to be sure you have the messages you need. Due to size limitations when syncing with a device, there may be messages that will not be transferred over from the cloud. Have you attempted to delete the messages in your phone that are not needed, to allow messages that are important to come through?

SandyC_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

BrandonWernette

I have tried that in a couple different ways. I deleted old texts and tried, as well as dumped all the pictures, videos, documents, and some app data onto my computer to open up 8Gb of space on my phone and then ran the restore, and it is always the same problem. It stops at 1960 for about 5 minutes then says "Restore Complete."

Verizon_Support

BrandonWernette,

Let's keep trying to figure this out. When you delete posts and resync them, does it only resync the same 1960 texts or does it give you a "new" set of texts?

SandyC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

BrandonWernette

It's always 1960.

I don't know if this helps, but until it gets to 1960, nothing happens in my messenging app, but when it gets to 1960 it looks like I'm receiving a bunch of texts before it stops. I don't get the notifications for these "new" texts though.

bearone21

do you really have 25k saved messages saved??

Snn5

I would never use Verizon anything-app. SMS backup and restore app from the market will back it all up to your card, email, drive cloud anywhere and then import it onto the new or wiped phone reliably.

e-ec-ecu

Solution for me:

I had a similar issue this week when I got the new Galaxy S6 Edge. Cloud would only restore about 345 out of 5500 messages and then it would show "Restore Complete". But, MANY MANY messages were missing.

Well, I contacted tech support and got forwarded to tech 2 and higher support. After a few calls back and forth I got a resolution. It appears the vendor of the Verizon Cloud (not made by Verizon) needed to make some changes. The update was applied to their Cloud App on Google Play Store this morning (15 April 2015) ... but runs on the same version as prior.

Anyway, try this!

(Do this on Wi-Fi because if it hiccups, the Restore will fail)

1. Go in to your Settings -> Applications -> Application Manager

2. Find "Cloud" (It is not called "Verizon Cloud). Tap "Cloud".

3. Inside "Cloud" click on "Force Stop".

4. Once that is done, click on "Clear Data".

5. Now, go into the "Play Store" and search for "Cloud" and tap the Verizon Cloud.

6. It should show that it is "Installed" and you can click "Uninstall" or "Update" (Can't remember).

7. Either way, click "Uninstall"

8. Once the Uninstallation is complete, find it again in the "Play Store" and "Install".

9. After you install it, if you have the option to 'Update", go ahead and update.

10. Once it is completely installed, open it and configure it again.

11. Try the restore again!

BrandonWernette

I tried this suggestion, now instead of getting to 1960 and saying "Restore Complete" it gets to 1920 and jumps and says "Restore Failed." Still no fix. Please help.

Verizon_Support

BrandonWernette,

Thanks for trying that suggestion. Are you doing this while connected to WiFi or cellular data?

JohnB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

BrandonWernette

Always wifi.

Verizon_Support

BrandonWernette,

I appreciate your patience as we work to help get this resolved. Have you checked to make sure the app has any available updates? Have you tried uninstalling the app? Visit http://www.verizonwireless.com/support/knowledge-base-97255/ for steps.

JohnB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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