After Lollipop update on Note 4, "Unfortunately Package Access Helper has Stopped" error occurs when installing from Amazon Appstore or when moving apps like Skype to SD card. What is the fix for this?
Thank you AntonioC but unfortunately clearing the cache and data doesn't solve the problem. Searching XDA developers, I see that others are having this problem (i.e., with some Amazon Appstore apps and moving some apps to the SD card - for example, specifically Skype doesn't move). Users there have suggested that Samsung has pushed out a broken image for the Lollipop update:
http://forum.xda-developers.com/note-4-verizon/help/lollipop-package-access-helper-stopped-t3073783
It would be great if VZWand Samsung can fix this. Thanks
Having the same issue, I've seen it with Amazon apps and Humble Bundle apps. Note4 SM-N910V and 5.0.1. Have factory reset, cleared those app's caches and tried with and without sd card mounted per some discussion on the dev forums with no change.
Me too, I tried exactly the same stuff and no luck. I initially noticed it when trying to update an Amazon app, but then I lost the ability to update or install anything from anywhere. I factory reset in desperation after that, and I can install/update most things again now but that original app still throws the Package Access Helper error.
I'm having the same issue with package access helper, noticed in same uses...Amazon app and moving items to SD card.
I'm having the same issue. Is anyone working on a fix?
The short answer, YosefT, is "no."
The longer answer is, "why is someone from Verizon Customer Support asking customers to update VZW about the latest status of the fix?" VZW bundles the Amazon App and doesn't let its customers remove it, so I would think VZW should be responsible, along with Samsung and Amazon, for making sure that it works! Either let us have a clean version of Android, without all of this additional bloatware, or if VZW insists on providing it, make sure that it works, please.
As I noted in my original post, it's not just an issue with the Amazon App. The same error occurs when trying to move SOME (but not all) apps, for example Skype, to the SD card. Since Skype occupies some 100MB, it would be nice to be able to move it to the SD card.
I hope that VZW can devote some resources toward actually solving the problem. Thank you.
I found a partial solution at XDA Developers: http://forum.xda-developers.com/note-4-verizon/help/lollipop-package-access-helper-stopped-t3073783/page3
To fix the problem when downloading apps from the Amazon App store, first unmount the SD card, then download and install the app. After the app has installed you car mount the SD card again.
This doesn't solve the problem of not being able to move some apps over to the SD card, but at least it enables you to install apps from Amazon.
Now, what would be really nice is to get constructive help from Verizon instead of leaving it to customers to solve the problems of their own making!
Just started having this same problem today, has anyone gathered any further information on this trouble from Verizon?
My trouble isn't with the Amazon app, it is with attempting to install 3rd
party apps as well as moving apps to the SD card.
On Thu, May 14, 2015 at 2:02 PM Verizon Wireless Customer Support <
I get same issue but not just with amazon with Google also
Ever since lollipop I haven't been able to update or install new apps and it's very annoying. I've tried all the fixes. Always has a problem after downloading during the install phase. I get a package helper error. I've stopped that process cleared cache and restarted and nothing same thing everytime. Very annoying to pay for a phone and it not work because of Verizons update.
As stated earlier, the link early in the thread has the fix. Like others, I could not install Google Play apps, I couldn't install Amazon apps, I could not move apps to my SD card. I would reboot my phone and get the Package Helper error as well. Pull your SD card (unmounting it didn't work for me). Once I did that and turned my phone back on, an Amazon app that kept on failing finally installed. Once that completed, Google Play application installs worked again. Just to verify, I put the SD card back in and promptly received the Package Helper error and I was, yet again, unable to install Amazon apps. Removing the card made the error go away and got the Amazon install working properly. I then tried this with another SD card that was newly formatted and the problem happened again.
If support is still following this thread, it is not a problem with Google Play, Amazon or SD cards. It has to do with the latest upgrades. I've been on other threads where support has had people wipe their phones and start from scratch only to find out that they are worse off since they can't even get their applications back onto their phones. The worst part of this problem is that I found that many of my apps (set to auto-update) were still waiting. The only way I could update Google Play apps with my SD card installed is to select each one individually and click update. That is a major hassle for 30+ updates that needed to be processed. If I tried Update All, the process would hang until I rebooted my phone.
This does not appear to be related to third party software. I have isolated the problem to a failure of the Package Manager to properly request a directory creation in asec (or the failure of the requested allocation to occur). The relevant logcat is below:
I/PackageHelper(30558): createSdDir with ext4
D/MountService( 1188): :::: createSecureContainer :: id = smdl1219738106.tmp, sizeMb = 254, fstype = ext4, ownerUid = 10008, external = true
D/Vold ( 299): VolumeManager::createAsec -> id(smdl1219738106.tmp), numSectors(520192) fstype(ext4) isExternal(1)
E/Vold ( 299): Couldn't find ASEC name (smdl1219738106.tmp)
D/Vold ( 299): calling ftruncate num 271667712
Exact same error using Google play store. Verizon robots need not reply, must see indication response is not from a robot.
Same error using Google play store
I also just got "Unfortunately, the package access manager has stopped" trying to do the clear cache.
Note, Manager not helper. Also getting helper stopped.
HAHA you guys are so silly. its like you don't read the whole thread. there are TONS of people having this issue. Ive done the Cache refresh fix and ive done the factory reset. the error pops up randomly. its so great to pay 101$ a month and have a phone that doesn't work. The problem is not with third party software as you guys keep saying in the thread the problem is with lollipop upgrade that you guys put out. Whats the point of paying for a smart phone when you can only use it to text and make phone calls might as well have a flip phone.
As an additional follow up. It appears that if you have enough access to your device to run pm from the shell, you can tell pm (package manager) to install to internal rather than automatic. This will allow applications to install from third party sources without having to remove the SD card. I believe this also requires root though unfortunately.
I'm personally using Link2SD with App2SD setting my installations to internal and then Link2SD remapping my installations to an EXT4 partition on my SD card to avoid remapping issues, but again, that's only an option on a rooted device. Otherwise, it is up to Verizon and Samsung to fix the permission issue as the permission issue involved is a hard coded kernel permission group issue that is impossible to fix without a kernel recompile (and thus also inaccessible to anyone not on a developer edition device until Verizon releases an official signed build.)
I'm also running into this issue. I can't download any apps from the play store. I can download from the amazon store if I unmount the SD card. This is the error is recieved 'Package Access Helper has stopped'
I would like to add/clarify that since the Lollipop upgrade I have been unable to move [large] applications from main storage to my SD card. I receive the same error everyone else has mentioned, the package access helper has stopped.
I have the same issue. I cannot install any application from Google Play or the Amazon app. I get the "Unfortunately Package Access Helper has Stopped"."
