I recently purchase a Network Extender. It has four blue lights, but when I make a call, the person can't hear me!!!!
Is your phone routing the call through the extender?
SouthernJo, Let's make sure your phone is connected properly! Blue lights are usually a good sign. LCan you please dial #48 on your handset to ensure you're connected http://vz.to/1BbtYmA? What message do you hear when doing so? We'll figure this out, together. TanishaS1_VZWFollow us on Twitter @VZWSupport
I did #48 as soon as I hooked it up and it does say I'm connected. However, when I unplugged the Extender, I still get the double tone like I'm connected.
Hello SouthernJo!Thanks for the information about your Extender. Let's try some troubleshooting. After unplugging the Extender and getting those beeps, do calls still go through? If not, do you get an error message? Please elaborate a little more for me, thanks!ChristinaB_VZWFollow us on Twitter @VZWSupport
Yes. Calls go through without the Extender plugged in. I only have one or
two bars without the extender. I get all five bars with the extender; the
calls go through but the person we're calling cannot hear us.
On Wed, Jan 21, 2015 at 10:24 PM, Verizon Wireless Customer Support <
Hi SouthernJo!Thanks for the information! Sorry you're experiencing these audio issues! Is this happening only in this scenario at home, or on every call? Have you tried using headphones or the speakerphone? ChristinaB_VZWFollow us on Twitter @VZWSupport
