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I cannot access my VM while in Canada - Samsung Galaxy S5

I cannot access my VM while in Canada, *86 does not work, manually entering my device phone number with and without 1- will not work, or holding the 1 speed dial key. I have been on the phone for hours with Verizon tech support and they have no solution other than call in remotely. I've cleared the cache, did forced stops, etc. I purchased this phone in the USA beginning of January 2015, then flew into Edmonton, Alberta and while in Edmonton VM was working when I accessed via *86 for approx 2 weeks. Then one week ago it just stopped working. I dial my phone number on my device, it shows "Voicemail", then "call ended".

PLEASE HELP!

Comments

SuzyQ

I wouldn't expect *86 to work in Canada, so that and speed dial 1 (set to *86) won't work.

If you dial your 10-digit phone number, you should get your own voicemail greeting. While that's playing, press "#" to get to your voicemail menu.

Can you try calling your 10-digit phone from a landline rather than your cell phone? Press "#" during your greeting to access voicemail.

CdnGirl

SuzyQ - It doesn't work when I dial my 10-digit number or if I do a 1-and 10 digit number. Yes I can access my VM from a landline but that's a royal pain.

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