touchwiz has stopped working

S4 updated to lollipop (5.0.1). Now "TouchWiz home has stopped." occurs when trying to drag an app to the home screen or when deleting an app from a screen. I've tried safe mode, clearing data/cache in the app, and wiping the cache partition with no luck.

Accepted answers

jrmnlm

Workaround...Go To Settings, My Device and turn off Motions. This has corrected the problem for now.

Sent from my Verizon Wireless 4G LTE smartphone

All comments

Verizon_Support

dmbrush-
That is not a fun issue to be having at all. Lets work together to get this fixed. How soon after the update this problem start? Are any other applications getting this error message? Are you using a 3rd-party home screen application?

ChristopherM_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

dmbrush

It started immediately after the update. No other applications that I can determine, only using TouchWiz. I also ran check disk on the SD card mounted to my PC, which said there were no errors on the SD card.

chuckjaynes

Exact same problem with my S4. As soon as I upgraded to Lollipop, I noticed some of my widgets were gone, like the Google search bar on the home page. When I went to add it back, I got the "TouchWiz home has stopped." error message.

jamal1982

if you have knox app installed on your S4 you need to uninstall it. log into knox app go to the knox setting then delete it. once you do that go to menu then setting then application manager scroll all the way to right until you see all locate your touchwiz home do FORCE STOP then CLEAR DATA and CATCHES you should be okay after that. i had the same issue once i installed the lollipop couldn't move anything on the main screen but it worked after i did that

jld422

I'm having the same exact problem. Installed the lollipop upgrade and now Touchwiz doesn't work. Can't move icons, add/delete apps or widgets. Cleared the cache and data from TouchWiz, restarted my phone and it still doesn't work. What do you suggest now?

jamal1982

if you have knox app installed on your S4 you need to uninstall it. log into knox app go to the knox setting then delete it. i had the same issue couldn't move anything on my home screen but after i unistalled knox app it worked fine i cleaned data and catches for the touchwiz home app in the application manager

NsmithS148

I am having the same issue with touchwiz. I've done what other suggested to do and it STILL does not work. I'm loving the new update, I'm just not loving this issue.

Al_Bundy

So that's it? They say it's no fun but no answers?

JettsBlue

Several of my apps are freezing then getting a message about not working. Yeah! Cha bing! That's Verizon. Charge you out the butt, but no fixing their software!

jrmnlm

When I try to add an app or remove an app from my home screen, I get the message "Unfortunately, TouchWiz home has stopped". The issue started immediately following the Lollipop update. I have a Samsung S4 device. I have actually deleted the pages I had set-up prior to the update thinking I just needed to set them up again. I now have the default 5 page screens which include a home screen. I unable to modify any widgets or apps on any page.

Please post a solution. I am assuming we will start seeing others have the same issue. This is sounding like it is affecting many users. I tried unistalling the Knox software but that did not work.

Thank you!!!

bshaw0210

Verizon, any solution to the touchwiz problem after the update? Many users with this problem

jrmnlm

Workaround...Go To Settings, My Device and turn off Motions. This has corrected the problem for now.

Sent from my Verizon Wireless 4G LTE smartphone

dmbrush

Well, that seemed to get around the problem. Hopefully the right fix will be made available soon, but thanks for helping.

needsupervision

thanks. The motion fix works for now. Yep Verizon really messed up on this one. Can't believe they didn't try this on an S4 before pushing out their version of lollipop. Maybe we should be complaining to Samsung for having our phones de-featured? Next question. Does anyone care enough to fix this?

dragonbreath

I visited a Verizon store with this same issue. He told me to backup and factory reset. I don't really want to go to the trouble, but on another thread, I found a temporary "fix". In Settings set Motions to Off, and do a restart from your shutdown menu. That has cured the Touch Wiz Error message when you try to move an App or Widget. Now, whether there are still other problems, I do not know.

tarzadon

I upgraded my S4 to Lollipop last night. The Google Search bar was missing after the update. When I tried to add it back, I would get the "Unfortunately, TouchWiz home has stopped" message. Basically, any icon or widget I touched would give the error message. I've tried booting into Safe Mode, clearing data and cache in the TouchWiz app and then booting into Recovery Mode and wiping the cache partition. That didn't work. I tried turning off Developer Options which didn't work. Turning off Motion in Settings -> My Device -> Motions and gestures seemed to do the trick

I found that installing Google Now Launcher is another workaround. Any other launcher would probably work as well.

Hope the issue is fixed soon.

CountryGal1989

I upgraded my S4 to lollipop yesterday and when trying to set my alarm widget today, my touchwiz home stopped working. I have turned off all motions and restarted repeatedly with no fix. I cleared my cache for touchwiz home as well as data and reset all my icons for it only to have touchwiz crash again when setting my alarm widget. I also noticed that when I had put my "My Verizon Shared Data" widget up that it continually said, "Loading".

I was temporarily using touchwiz home easy, but after seeing the mention about google now launcher, I gave that a try and agree that it is currently a good workaround. Hope Verizon and/or Samsung get this fixed soon...