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Is anyone else experiencing poor signal with Note 3?

Phone reception is TERRIBLE, especially inside my home. Sometimes, no signal and can't make or receive calls. Drops in the middle of conversations...VERY FRUSTRATING! I filed a claim months ago and still no improvement. What can be done other than switching to another carrier?

Comments

Verizon_Support

RBGuy

Let's get this issue resolved. Have you always had this issue inside the home? How long has this issue been occuring for? Please provide zip code and details to further assist. We are here to help. Keep us updated.

YareliM_VZW

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RBGuy

Over a year. My zip code is 90278.

Verizon_Support

Hi RBGuy,

Thanks for the additional details! RBGuy, when you leave 90278 does the device work properly again? Are other VZW customers experiencing the same issue in your home?

Thanks,

PamelaF_VZW

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DevinPotter

I have been having poor service with dropped call and inconsistent 4G LTE service about. 6 months varying between Verizon updates

stef7

Probably when the OP got the update to enable the 4G XLTE frequencies, their phone reception became poor. I believe it's a known issue with the Note3 and the new band of frequencies. Wish I could provide the URL, but one can google it.

"Note3 XLTE reception issues VZW"

OP should look under the battery and determine the build date of the device. If it's 2013 then that's likely the issue.

Verizon_Support

DevinPotter Six months is a long time to deal with service issues. What zip code are you having problems in?

SheritaH_VZW

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@VZWSupport

DevinPotter

Logan Utah Beaver Dam Utah Perry Utah Brigham City Utah I go to Perry Utah were I work and that's where it is bad next to the lw miller travel plaza thats were I work

Verizon_Support

Thanks for the additional information DevinPotter! No alerts noted for those areas. Are these calls issues and 4G LTE fluctuation issues mainly while indoors? In the past 6 months, have you called our tech support team to troubleshoot? If you have, has a resolution ticket been submitted to our network team?

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

greygoose53

I want to know too same issues can we get a group complaint compiled to carry to Better Business Bureau because we are paying for a service we can't use at home. We need to unite and do something it doesn't make any sense. They want their bill money every month I want my service every month actually everyday at home.

Verizon_Support

greygoose53,

We truly want you to have the best service possible. Are you also in the zipcode 90278? If not, what zipcode are you having issues in? Do you only have issues inside your home? Did anything change with the phone around the time you began to have service issues?

LindseyT_VZW

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sutt15

I have the same problem.. been chatting with them for weeks..now they wont even answer anything I ask.. I am going to pay the early termination fee and go with another carrier..my sons and and family will also leave when their contracts end.. I dont intend to wait ..im sick of the lies and them blaming something else.. they do not care for anyone but taking your money.

greygoose53

I have been trying to resolve this matter for months I'm very disappointed with the service and treatment that I've been receiving all I want is service at home I pay my bill so I expect service which I'm not getting I've asked to be able to buy another phone but all they want is the money from my 2 yr contract. I don't want another Note 3 because they (Verizon reps) said it was a problem with the phone. Instead they want to give me a refurbished S5 or another Note 3. All I want is a new phone and willing to pay for the phone but this is under warranty so why can't I get another new one.

Jason_Nipp

Issue still not resolved.

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