Galaxy S5 Bluetooth issue after Lollipop update.

just tried deleting the phone from the car and re-pairing. Now i can not get the contacts from the phone to the car and it lost the bluetooth connection 3 times during a 5 minute drive. In addition, the battery life is now horrible, there is a noticeable lag when doing anything and all this after clearing the cache and ensuring no apps are active. I had none of these issues until last night when i upgraded to lollipop. My phone is useless to me if i can't use it in the car.

on with Verizon, they blame samsung and told me that i just have to wait for the patch. there is no way to reverse the update

stef7

The first thing you could try is a radio reset. Does your radio have such a feature?

The second thing you could try is a low level cache clear on your phone.

If those don't work, you could try backing up your personal content and doing a FDR (Factory Data Reset).

sandys_vzw

Giantbear,

We certainly want to see you continuing to enjoy the bluetooth function with your car. I would like to narrow down what may be causes to this. Please place the phone in Safe Mode http://vz.to/1xmU2t3, connect it to your vehicle and see if the bluetooth connection continues to be unstable.

I have the same exact issue. Bluetooth audio works but no steering controls or mp3 tag info is being sent to the car radio. This worked fine on kit kat

Tried all these methods with no success. Obviously Bluetooth is broken on this lollipop build

Your feedback and efforts are greatly appreciated. We want to be sure to forward your information to the software team so they can begin testing to find a resolution.

Are you able to test this while the phone is in Safe Mode to let us know if the issue persists?

http://vz.to/1mFGTH4

TamaraH_VZW

Follow us on Twitter @VZWSupport

I have been on with your support at the management level. Nothing works to correct the bluetooth, the lag and the severe battery issues i, and apparently most, are having after the upgrade to Android 5.0. I was told by the manager that these are known issues, but Samsung has not indicated when a patch will be released.

I went to lunch with 65% battery and came back an hour later, with only having sent a few texts and having no other applications open, with 29%. And the device is real hot, another issue i never had until the upgrade.

ok, it i plugged in to my computer via the USB and is still losing battery power. The charge symbol is lit, but it is draining. How is this possible?? I am not using it

I am glad you are being proactive and trying to get your bluetooth connected to your car! Are you able to get connected on another bluetooth headset? Can you please go through all these http://vz.to/1B2TmxJ steps and advise of outcome.

AmberF_VZW

Follow us on twitter@VZWSupport

safe mode still produces the same issues and my wife's phone works fine with the car. The manager in your service department told me all my issues ARE related to the upgrade and they are waiting on a patch, which apparently exists for other s5 devices

MichaelR

I'm having the same issues you are. My contacts no longer sync to my cars bluetooth. I also am a software tester for a living and the radios i test wont sync contacts on my s5 anymore after the update. I also have a few apps that keep crashing after the update. The update is pretty much useless.

cleveralias

I am having the same issues. Bluetooth seems to go in and out

Tried safe mode aND issue still persists

diamalt

After the upgrade my phone is now taking longer to connect, does not send song data to the receiver and the connection is unstable. I've tried deleting the profile and recreating, removing the phone from the pair list in the car, repairing, etc with no luck. Looking forward to a patch to get this functionality back.

diamalt,

I totally understand where you're coming from. I use Bluetooth in my car all the time for music, I'd want to know what's going on as well. What car make and model do you have? Have you checked with the manufacturer to ensure it's compatible with the new update? Please clarify what you mean when you say the connection is unstable? What features work when you connect it?

AdaS_VZW

Follow us on Twitter at @VZWSupport

cleveralias

let's drop the pretense of trying to troubleshoot an issue we already know the cause of. Google releases the patch 5.0.1 for overheating and battery life issues resulting from 5.0. (my phone is burning up in my hand right now)

And 5.0.2 fixes Bluetooth issues.

the question isn't if your car is compatible with Android (ridiculous condescending question). The question is when is Verizon going to release the updates that solve all these problems.

Any updates to this? It is obviously an issue with the build and bluetooth and not Vehicle or Vehicle radio.

I am sure all of us did not have this issue while running KitKat.

diamalt

I have a 2014 Honda Pilot. Been using bluetooth for calls and streaming music from my S5. Before the update it was working great; no skips, no interruptions, song metadata on-screen. After the update I do not get the song data anymore, it takes at least twice as long for the phone to connect after starting the car, and the connection is unstable (the music will be playing, then will stop for a second, then continue). I remember that it had this same type of unstable connection a year ago when I first got the phone, but then after an OTA update that addressed bluetooth connectivity, it was working perfect.

Yes I have contacted Honda Support and they assured me that the car will display any information it receives and that the issue must be with the data that is being (or not being) sent from the handset.

stef7

Report it to Samsung.

Same issue we are all facing.

For testing, I reverted my phone back to KitKat NK2 and tested bluetooth. Issue still persists.

Must have been a bluetooth firmware installed during 1 of the 2 updates when updating from KitKat to Lollipop.

True_patriot

It is now the middle of April, and still Verizon has not re-written their update to incorporate both patches for BlueTooth drop and excessive battery consumption, both of which my S5 is experiencing, as is my wife's. When might we see the long awaited and necessary update with the patches that Samsung / Android have already employed elsewhere?