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What is Verizon going to do to compensate me for DESTROYING my phone?

My perfectly functioning LG G2 is useless to me after the lollipop update. I've restored it, factory reset it, uninstalled the update (it forces it back), cleared the cache, removed all apps etc so don't tell me to do anything. My phone takes HOURS to charge, drains in less time then it takes to charge, apps are screwed up. I can't express how angry I am, my upgrade date isn't for a year and I need a working phone. I want to know what Verizon is going to do for all the customers it just disabled with this update. If I don't get a Verizon response and you are having the same issues, please join me in a class action law suit.

Comments

Snn5

If you have tried all else to no satisfaction, use your warranty to get a replacement from Verizon. If that is unacceptable, you'll need to buy another phone elsewhere or ask about Early Edge. There is no such thing as a class action lawsuit. Those details are spelled out in your customer agreement.

stef7

If your warranty was expired, it's possible your credit card extended it by a year. My CC does.

You could try composing a well thought out, properly written letter to the manager responsible for your region.

Region Leadership | Verizon Wireless

Be positive, sincere, factual, logical. Put them in a position to help you.

You could file with the BBB.

bobha

I'm with the OP on this one. The lollipop update is the problem. I am not sure why people are saying its a warranty issue. It is obviously a flawed software update. I have done all steps that the OP did. Now, some days my battery will last a good 16 hours, other days I barely get 7 hours out of it with hardly any use. The 'interruptions' feature is very flawed also. It does not allow 'favorites' to ring through as it says it should do and when the 'interruptions' turns off at the time I tell it to it send my phone to vibrate mode, now sounds. The software update is horrific and needs to be fixed now or allow us to roll back to the previous software version.

Verizon_Support

Snn5, thanks for helping us support our customers with information regarding the manufacturer warranty. You are correct. As a reflection of our commitment to our customers, we provide a one year manufacturer warranty which will provide you with the same make/model phone that you current have in exchange for your defective phone. However, please be advised that this phone replacement option does not cover phones that have physical or liquid damage.

For more information regarding our Total Equipment Coverage, click http://vz.to/1JIbRZ2

LasinaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Snn5

The reason it is a warranty issue is because if the software or hardware malfunctions due to no fault of the consumer within the time period, Verizon makes it right with a replacement. A lot of updates go wrong and starting fresh with a clean handset is a good way to try again. Might as well try that course due to the fact that we all pay in some way in some amount for this warranty within the cost of service.

bobha

Ok, thank you for the clarification and i'll try that however the root of the problem is the flawed lollipop update that needs fixed asap. Since Verizon Wireless support is watching this thread what do i need to do to get a replacement phone asap? thank you

bobha

On this website Verizon touts how great the Android 5.1 is... I am at 5.0.2., when will 5.1 be available and maybe fix the huge amount of issues that lots of people are having?? ( Android Lollipop 5.1's Best New Features

Snn5

You simply call Verizon for the replacement.

Tommyboy56

Same for me. Ruined a great phone. Was going to do warranty replacement for myself , wife and son. We all have the G2. But 2 co-workers got replacements and were prompted to install lollipop. They did and same problems are happening. One friend is going for another replacement the other is leaving Verizon after his contract is up. But it's probably not the carrier. All carriers seem to have problems with lollipop. They need to stop pushing it onto older perfectly working phones. I'm convinced they knew it was bad and it will force customers onto newer devices. It's unforgivable to ruin such a great phone.

jnbolk

Snn5, give up the company line. I bought my G2 last December and after being forced to upgrade to lollipop the G2 is buggy, and unreliable.

Snn5

Pardon? To what are you referring?

Snn5

I'm sorry you're having such a rough go of it. My G2 updated flawlessly. I don't work for Verizon, but thanks for acknowledging my wisdom in regards to the subject at hand. If you need any help with your G2, just ask. I'm sure we can straighten it all out.

robert002

(I am bobha in the above thread but Verizon won't let me log on to that for some reason) I have an LG G2 and after the Lollipop update battery life was horrible, no notifications from email and sometimes texts, pictures were upside down sometimes and they changed Do Not Disturb to no notifications and after it was supposed to come back on from a scheduled time it wither went to vibrate or just didn't turn my sounds back on at all. Plus, it would not allow priority and favorite calls to go through as it used to do under Kitkat. I was on the phone with Verizon this past Friday night for 45 minutes and they had me to a factory reset under their guidance. On Saturday, the Verizon support rep did call me back as he said he would and we were on the phone for about an hour and a half after another factory reset and he finally sent me a new LG G2. 'No interruptions' still didnt work, sounds did not turn on and a few other problems popped up during that last call. I received my new G2 and it tried to update to Lollipop and I do not allow it to do so and guess what? Everything works as it did before the update and i'm keeping Kitkat until they come up with a patch for Lollipop. Hey Google, when will this be fixed? (Since i'm sure it's not a Verizon problem).

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