phone freezes, again and again

Njc969

A couple of hours ago my phone got hot and froze on the Verizon start up screen. Since then I have done everything. Battery is fine, started in safe mode, then did a hard reset. It will start and then as soon as I start to think I can reset everything I lost on the phone it freezes again. Over and over again, any thoughts ??? Please help I am so angry, loved this phone before this happened!! Grrrrr

Verizon_Support

We are here to help! I am unhappy to read about the experience that you are having! I know how much I use my device. Let's get started. Please provide some details for us. What was happening before the issue began as far as heating up?Was a specific application running? Did you see and errors pop up? If this issue is ofr the Galaxy S5 please retry http://www.verizonwireless.com/support/knowledge-base-97645/

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