My son purchased an S6 about 2 months ago. The first phone received had a problem with the screen rotation not working. Since he ordered the phone on the web, Verizon replaced the 1st phone via mail. The replacement phone he received had similar issues and had to be replaced as well via mail. After receiving the third S6, my son dropped the phone once and the screen cracked. Verizon told him he would have to get it repaired by samsung. The phone was sent to Samsung for repair - he was told there would be a 7 day turn around and the credit card would be charged $247.00 when the repair is completed. After 2 weeks without the phone, he contacted Samsung via chat, email and phone. They could not locate the phone. Finally, after numerous calls, long wait times and finding someone that cared enough to actually track the phone, it was located and they told him the repair would be completed and the phone returned in 5 days. When he received the phone there was a note in the box saying the customer failed to pay for the repair. They returned his phone with the cracked screen and on top of that they charged his credit card without repairing the phone. He is using the phone now with the cracked screen. My question is this - Since we are extremely hesitant to send this phone back to Samsung again, what other options are there to repairing the cracked screen. Also, how do I go about receiving a credit for that line which I could not use for that period of time.
