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Wifi connection issues

I have issues with wifi connections with my Note 3. It just started last week. I do have lollipop, but did not have this issue after upgrading. Could this be a manufacturer's defect? I've tried powering down and removing sim card. It doesn't fix it. I wanted to verify the issues were not with my home connection, and I have found that the issue follows my phone. Smiley Sad Any ideas?

Frustrated!!!

Comments

MiiHere

What happens when you try to connect?

jleamorgan

It says it connects, but then I have ZERO service. It will stay connected to wifi for about 2 minutes then drop the connection. Reconnect and then drop again. I have tried this at home and at work, so I know it is not my wifi. I have not had any issue like this before.

MiiHere

While testing it in 2 places is good and I'd agree and think it was the phone, how does your work set up Wi-Fi? Usually it's more complicated and is the reason for lack of connectivity. Have you tried it at a few friends houses also?

Just to verify, it was working just fine last week and then suddenly started this issue? Did you download any new apps around the same time this started?

jleamorgan

No new apps have been downloaded. Our work wifi is just like a house. You just have to have the code to use it.

Verizon_Support

jleamorgan

Being able to connect to WIFI if very important, sorry to learn that you are having trouble. Thank you for the steps you have already completed to try to remedy the situation. What I would like for you to try to do is put the phone in Safe Mode. While in Safe Mode see if you can connect and keep the connection. If possible please try to connect to multiple WIFI connections. For the steps on how to place the phone in Safe Mode please click the following link http://vz.to/1Bnc83R.

TionnaB_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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