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SCREEN PROBLEMS

Verizon has acknowledged that approximately one tenth of one percent of Droid Xdevices are experiencing screen issues which include flickering and banding. The issue has supposedly been resolved by Motorola and affected customers can contact them for a solution:

Verizon Wireless and Motorola are aware of a very small number of DROID Xunits that have experienced a flickering or banding display. Motorola has resolved the issue and is continuing to ship the phones. Any consumer who experiences a flickering or banding display should contact a Motorola customer support center or Verizon Wireless.

Great to see Verizon and Motorola stepping up and taking care of this problem right away.

Comments

kpex

Ahhh...but Verizon is not really taking care of the problems right away. They are taking care of the marketing image, but they are doing nothing special whatsoever for those unlucky customers who received the bad phones in the first place. For those individuals, myself included, they are simply ordering replacement phones and making us all wait back in line, rather than giving us priority replacements.

What they should do is ensure that all daily shipments first cover RMAs.

Yeah, I am really, really upset with Verizon for not having the common decency of replacing phones for customers who ordered theirs day 1, received it on day 2, only to have to wait past all of those who ordered much later and will still receive their first phones before I can even get a replacement. It's bad manners, very unprofessional, and not worthy of praising any special effort for Verizon just because they acknowledged that a problem does exist.

budone

kpex wrote:
Ahhh...but Verizon is not really taking care of the problems right away. They are taking care of the marketing image, but they are doing nothing special whatsoever for those unlucky customers who received the bad phones in the first place. For those individuals, myself included, they are simply ordering replacement phones and making us all wait back in line, rather than giving us priority replacements.

What they should do is ensure that all daily shipments first cover RMAs.

Yeah, I am really, really upset with Verizon for not having the common decency of replacing phones for customers who ordered theirs day 1, received it on day 2, only to have to wait past all of those who ordered much later and will still receive their first phones before I can even get a replacement. It's bad manners, very unprofessional, and not worthy of praising any special effort for Verizon just because they acknowledged that a problem does exist.

Do you have to give up your current phone while waiting for a replacement? If so, then I would agree with you. But if you still have an X to use, I don't see the issue.

kpex

The store that I first took it to wanted me to hand it in right then and there, but the I wanted to get all of the data off of it first so I left with it and just called in the RMA. In the meantime, it is pretty much a paperweight as a smartphone, but usable enough as a cell phone. It can answer a call, but the screen itself is pretty much unusable.

Interesting that anyone out there would reasonably conclude that an RMA replacement should not have a higher priority than a new order.

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