screen cast not working with Chromecast app

CMS_Note4User

->When I try to use the "Screen Cast"option in the chromecast app on my phone, the TV screen goes black and immediatly I see a message on my phone stating "Screen Cast to <Chromecast Name> ended, that stays for a couple of seconds followed by a short message that says "Disconnecting".

->The TV screen goes back to the background pictures.

->This happens on two different chromecasts in my house.

->Phone and Chromecasts are connected to the same network, same SSID

-> Every chromecast enabled app works just fine casting contents (Avia, Netflix, youtube, etc).

-> My phone is a Verizon Note 4 with the latest upgrade to Android Lollipop.

->My router is a Netgear N900

->I have my chromecasts connected to Vizio Tvs

->I have used the Chromecast application to reboot both chromecasts and have also reset them to factory defaults a couple of times.

Verizon_Support

CMS_Note4User-

You came to the right place for help.  We want you to take advantage of the wonderful features on your device.  Have you attempted to put your phone in safe mode http://vz.to/1B30APG?  Give that a try and let us know if that helps.

EmmaM_VZW
Follow us on Twitter @VZWSupport
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