I just updated to lollipop this week and absolutely loathe it. Will someone please tell me how to switch the following: * The 'Verizon Wireless' in the top left notification bar. I want to actually see the notification icons on the notifications bar while the lock screen is on like I did before, not the VZW. How can this be disabled and the icons enabled again? * The new notifications settings on the lock screen. All I want is the text message preview on the lock screen like I had prior to the lollipop update. I have that option set in the messages settings to display the preview on the lock screen, but now this new notifications option with lollipop has messed that up. If I set the notifications to 'do not show notifications' (because I don't care to see a preview of facebook posts, wifi available, etc.), the text message setting to display the preview on the lock screen is seemingly overridden by the 'do not show notifications'. How can I get it back to just showing the text preview on the lock screen without showing me every other notification? * The battery drains so ridiculously fast now. I haven't changed my usage pattern since the update, so what is causing this? * Text message chime/vibrate doesn't work when in the text message convo window. When texting back and forth with someone within the conversation window, the phone doesn't alert me to a new message, so if I set the phone down while still in that window and the person texts back, I have no idea that a new text came through because the phone doesn't sound or vibrate. This is a serious design flaw that I experienced before the update and was hopeful the lollipop update would fix that, but no change. Is there a fix in the works for this? It's incredibly annoying and cumbersome to have to back out of the conversation window just to be alerted to a new message. * Can you uninstall this update and go back to the previous OS? I don't even enjoy my phone anymore with all of these horrible tweaks in lollipop.

Note 4 issues with lollipop update

I just updated to lollipop this week and absolutely loathe it. Will someone please tell me how to switch the following:

The 'Verizon Wireless' in the top left notification bar. I want to actually see the notification icons on the notifications bar while the lock screen is on like I did before, not the VZW. How can this be disabled and the icons enabled again?
The new notifications settings on the lock screen. All I want is the text message preview on the lock screen like I had prior to the lollipop update. I have that option set in the messages settings to display the preview on the lock screen, but now this new notifications option with lollipop has messed that up. If I set the notifications to 'do not show notifications' (because I don't care to see a preview of facebook posts, wifi available, etc.), the text message setting to display the preview on the lock screen is seemingly overridden by the 'do not show notifications'. How can I get it back to just showing the text preview on the lock screen without showing me every other notification?
The battery drains so ridiculously fast now. I haven't changed my usage pattern since the update, so what is causing this?
Text message chime/vibrate doesn't work when in the text message convo window. When texting back and forth with someone within the conversation window, the phone doesn't alert me to a new message, so if I set the phone down while still in that window and the person texts back, I have no idea that a new text came through because the phone doesn't sound or vibrate. This is a serious design flaw that I experienced before the update and was hopeful the lollipop update would fix that, but no change. Is there a fix in the works for this? It's incredibly annoying and cumbersome to have to back out of the conversation window just to be alerted to a new message.
Can you uninstall this update and go back to the previous OS? I don't even enjoy my phone anymore with all of these horrible tweaks in lollipop.

Accepted answers

We want you to enjoy using your phone. As for the battery life, Have you tried to test the device in Safe mode http://vz.to/1HCpKdi Once the phone is in Safe Mode test it for 24 hrs and allow it to charge. Keep us posted with the details. In regards to the update, we're unaware of any changes coming but as soon as find out details we'll share the information with our customers.

All comments

The_Sim

yes, lollipop is pretty awful!

smoovnerd

I was wondering if this update was causing the same issues as have been reported on the Galaxy S5 and seems that they are. We have four Note 4 phones that are asking to be updated, but have held off as we do not want the issues that the S5 has. Does anyone know, or can Verizon pipe in and let us know if and when this will be fixed. Also, do we have to install the update to get to 5.01? Thanks!

jrey03

I'm with you. I'm very disappointed with the lollipop update. It removed functionality, customization and reduced the battery life in my Note 4. Keep putting off that update as long as you can.

jrey03

Thank You for posting this. I am having the exact same feelings and would like to go back to KitKat as well. You described the issues very well, clear and exact. Hopefully Verizon does something about this ASAP

Waimon

I completely disagree the battery life to me is a little better in my opinion and the processing speed is also better. As for the notifications you can still have it displayed on your phone but the only difference is it will be on the screen not on the bar where it says Verizon wireless. To do this go to settings then to sounds and notifications and the while locked. There you will have three options. Do not show notifications is basically what it says you will not see notifications in lock screen but will once you unlock it. Next is hide sensitive content, this option will let you know you got a text but not say what the text says or whom it is from it will show text message and say content sensitive. The last one on the top will show you got a message and who it is from but not the message or really depending on your messaging app and the settings for it. If you use the Verizon Meassging app it can be set to show you who it is from and the message if you want that is all up to you though. But for lolipop yes it has some issues but overall I think it is an improvement with errors like any new OS has and will get better. Just be patient.

Zibiya

I am having issues with updates not downloading and finishing the update.

I can still run the apps but i canot get them to update... If i delete and redownload i will lose my game info...

So not happy i have tried both google play and amazon and neither will update. I tried shutting down for a bit and reloading with no improvement.

And while i can deal with the rest.. This is driving me nuts because it the phone keeps trying to update them and sucking wifi/battery to do it.

And clogging up my notification panel as well to tell me about it. Ugh...

Waimon

I have found one place to get apps not available in google play in 1mobile market and can update your apps for you. You can try that but I have not tried it but do not know if it will help you.

jrey03

I'm glad to hear that your battery life is better in your opinion, but I have noticed for a fact that my battery is draining much faster than it was on KitKat. I also know exactly what the current notification options are and I don't like them. I don't think anyone is asking "how do I put up with this new annoying notification feature?", what they are saying is "this new notification functionality sucks and I want it to work as it did before."

Verizon_Support

We want you phone to be in tip top shape jrey03! When did you do the update? I do know it does take 5 days to normalize. Have you updated all your applications on your phone? I recommend http://spr.ly/6584flE0 wiping the cache partition on the device and this will improve your battery life.
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

smoovnerd

So AmberF_VZW, will you guarantee that if we do have battery problems on our Galaxy Note 4's as we are having with our Galaxy S5's, that "wiping the cache partition" will indeed correct the terrible battery performance that some of our users have now after upgrading their Galaxy S5's???? We have 20 Galaxy S5 phones and have not upgraded all, but a few have and most are having battery issues (not lasting as long as they were before the 5.0 update) and also are having intermittent glitches with their fonts changing to blocks. This is why we have NOT upgraded our Galaxy Note 4's yet, scared that the same things will happen.

When will 5.01. 5.02 or 5.1 be available?

Thanks!

jrey03

Thanks Amber. I updated early last week unfortunately. I'll try clearing the cache, but this is the most involved update that I've ever seen on any carrier. I was so impressed with my phone before the update, now I don't even want it. It is more of a hassle than helpful. Are you guys (Verizon) working (with Samsung and Google I assume) on getting a real fix for the battery life issue? And the inconsistent placement of the notifications? And hopefully restoring customization to the default messaging app?

Waimon

Well for those that are complainning about the new notifications and how are they are done I have this to say. Did any of you that do not like it read up what they would be getting once they updated. That was announced when the update was released saying that the notifications would change. I myself check on the new changes before I update so I know what I am getting and what to expect once I update. I mean there was plenty of websites explaining that. If you had read that maybe then you would not of updated and still be happy with what you had.

jrey03

Of course I didn't read up on the coming update. I'm not a hard core tech loving person. I'm a standard user. Is this update only for the people who study the inner workings of the Millenium Falcon and speak R2D2? Or is the phone for the 80% of people who want a phone in their pocket and google maps, email, and social media on the go. Of course I didn't check out the detailed update specs. I'm a standard user, trying to use my device for work and personal use.

Verizon_Support

jrey03

I wiped the cache last week, factory data reset twice this weekend. Battery drains like crazy overnight.

2krazy

one or two things you either work for Verizon or you are one out of thousands of people that got lucky the cost thousands of people I mean thousands have had nothing but trouble out of the lollipop update myself and my wife included we both have the lg g2 and our two biggest complaints or should I say three biggest complaints are the phone getting hot which is draining the battery you might be able to call that 1 problem depends on how you look at it and the location service is constantly running which is using up data and draining the battery Verizon please fix this crap I am over it

2krazy

you can back up certain games and save them to the Google Cloud I guess it depends on which games they are I know Angry Birds and Temple Run save to the Google Cloud I hope this helps

MissTJ

Will someone from VERIZON actually be replying to my ORIGINAL post or just to the other customers who replied? I'm still waiting for answers from an actual VERIZON REP...

pherson

Well you aren't gonna get one. There have been tons of posts telling people how to fix the issues but no one wants to follow fellow users advice. Second, I wish there as a filter where as soon as someone types "you work for Verizon" that their post cannot be posted. It's hilarious that when someone gives a reply that a poster does not like that they are automatically a Verizon employee. If you dont want correct answers or the truth, why are you posting?

smoovnerd

pherson wrote:

Well you aren't gonna get one. There have been tons of posts telling people how to fix the issues but no one wants to follow fellow users advice. Second, I wish there as a filter where as soon as someone types "you work for Verizon" that their post cannot be posted. It's hilarious that when someone gives a reply that a poster does not like that they are automatically a Verizon employee. If you dont want correct answers or the truth, why are you posting?

Unfortunately pherson, the "fixes" that others have offered, including many other forums and articles about this subject, in specific; the battery drainage issues, have yet been proven to work. We have 20 Samsung Galaxy S5 devices, and the ones that have upgraded to Lollipop 5.0 (about 7) have all tried these "solutions" and have not worked, still getting terrible battery life and also random distortion of fonts (block letters). Truly hope that Verizon releases a patch for these issues. Very scared to have the other S5's and our Note 4's upgrade to Lollipop, we will have very unhappy users. :-( But on a good note, at least our cell and data service is GREAT! :-)

MissTJ

Tons of posts in the community forum? Perhaps you have time to read through every thread, but I don't; hence the reason that I posted MYSELF.

pherson

When you start to write a post the forum will pull up related posts you could view first. Unfortunately you dud not do that.

jjaded

Before the update to Lollipop, I adored my Note 4. Everything worked perfectly, I had no complaints. I am a power user, I work for a technology company, I know how to mess with my phone, and I specifically bought this phone as something I could do my job on when I wasn't in the office. I would unplug my phone at 6 am, use it normally until 10:30-11 PM, and would plug it in before bedtime with some 20% left on the battery. Since the update has gone through, I'm lucky if I can get 6 hours of battery life out of it, and that's with me working during the day and not really messing with it other than to check text messages, see alerts, etc. It just sits on my desk and steadily drains. I have to charge it at least partway during the day, and then charge it some more when I get home so I can actually use it. It also glitches in that it abruptly hangs on a screen or an application and I have to hit the power button or the home button several times to get it to react, I click on something and have to wait for up to 20 seconds for it to react, I have to force close apps to get functionality back, I randomly drop calls in an area where I've never had an issue before.

I've done a lot of research on the issue, I've factory reset it 3 x's, I've cleared the cache partition weekly, but I am not going to go through and start disabling all of the features on the phone (wifi, bluetooth, gps) that I specifically bought the phone for. I already tell people not to do the update, but I would hope there would be some kind of fix to correct these issues or even allow people to reset back to the true factory condition, pre-lollipop update.

My 2 cents :smileyhappy:.

haripopuri

Any updates on this?

Has verizon resolved any of the issues?

Thanks

pherson

There are no issues.

ARSchoppe

I couldn't agree more! I went from having the greatest phone/device I've ever used to something I actively try to avoid using. My biggest problem is that, even with every Wi-Fi switch turned off (Wi-Fi scanning, Google scanning, etc.), it is constantly turning itself on at the most inopportune moments and scanning for networks! The best answer I got from Verizon was, "wait for the next update..." Idiots...

jrey03

I got so sick of it I went a bought a used Galaxy 4S because it was cheaper and unaffected by the Lollipop downgrade. Maps would load, google crashed constantly, apps wouldn't run, and eventually the screen would just not turn on at all and the phone was still receiving calls and making notification noises even though I could see nothing. 4 factory resets later and downloading every app again I gave up. What a colossal F up. I can't even sell my Note 4 with the issues it has.

And these forums don't help at all. The Verizon response is like a cheerleader when you're down 56-0 in the 4th quarter and the geeks all heckle from the sidelines. There's no help for regular users here.

Nazus

Just back out to kit Kat

jjaded

Would if I could! Not something Verizon seems to be open to, having a few pissed off customers doesn't seem to phase them in the slightest.

If anyone has a notion on how to accomplish a roll back, I'm open to it, I haven't been able to find a working way to do so.

unknown

Yes you can roll back to official 4.4 vey easily. Just google it. I posted a link but mod removed it. However, I am telling you it didn't help my weak signal problem.