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my S5 will not power up?

walkingeagle

My S5 will not power up after shutting it down? Battery does not want to take charge.

Comments

Verizon_Support

Oh no! We definitely want to be sure to get your phone powered up again, walkingeagle. Are you using the original home charger that came with the device? Did it power down due to an extremely low battery? Have you tried to plug it in for a few hours to ensure a depleted battery regains enough power to turn on?

JenniferH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

bearone21

if you're using a usb connection, try a wall charger, if a wall charger, try another charger.

are you using the charging cable that came with the phone??

tchallad

Since Verizon and/or Samsung act as if they cannot resolve these problems that the new updates are causing on everyone's phones, we should start a Class Action Law Suit. I guarantee that will open their eyes.

ShanaK

Count me in.

I've been able to use my phone fully for a good 3 weeks this year thanks to the update. 3 Phones later the issues still are not solved.

Verizon- will not get me a working phone.

Verizon- will not let me out of my contract so I can get a working phone.

Verizon- will not suspend my number and billing until the issue is resolved.

Verizon Live chat- Lied to me

Verizon Phone Support- basically told me to suck it up.

Verizon Facebook Support- is useless and never answer even after you do what they want.

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