Child Item

Site Totals

61487 Questions Answered 271 Categories

SOUNDS & NOTIFICATIONS

My phone does NOT RING. Started using new Note 4 approx. 1week &half ago & phone WILL NOT RING. Spoke with Tech Support Level 1. Read thru same info I can read myself & could do nothing to help solve my "no ring" problem &was told need higher level tech. Did not have time then to go thru w/another person. VERIZON 2 CALL BACK @ 6pm the same day. NO CALL BACK &STILL NO ANSWER TO SOLVE NO RING PROBLEM. Does anyone have the answer to solve this problem? The is of no value to having pjhone ig it does not ring. HELP PLEASE! Thanks

Comments

Snn5

Was this a new or used Note 4? Have you tried any other ringtone? Does this "No sound" incident happen with email, text, and phone calls?

Verizon_Support

pinkfallingstars just to build on what Snn5 was asking, are you able to hear any audio? Music? Speakerphone? Tones from games or other applications? Please check these and let me know the results. Thanks!
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Snn5

True. If sound comes through, like music files, through the speakerphone, then the folder for ringtones might be at fault. If no music comes through the ext speaker, then the speaker/hardware itself might be in question. Perhaps you might try an app like Zedge that will create its own folder for ringtones and when you change a ringtone in settings choose a Zedge tone and perhaps it works. If that works then something is amiss with the system notifications folder.

Indian

If you have had the phone less than 14 days, I would take it back and get a new one....NOW! If Verizon tech can't fix it, it needs to be replaced. Don't let the 14 day window go by or you will end up with a "refurbished phone".

pinkfallingstars

I will try to find out if the speakers work for other applications. Duh, didn't think about this. also, the phone is new, only been using about a week. I know I will also have more questions. Thanks for any help in advance. Back at you soon.

Child Item