impact of window tint

kokokutie1106

Has anyone experienced problems with using the network extender after having window tint installed on the window used by the extender?  We're suddenly getting multiple dropped calls after the window tint was installed.  Our phones are still connected to the extender, and all lights are blue, so things should be working well.  Maybe because the GPS was moved during the tint install, we need to reset the extender.  We'll try that next, if no one has any comments/recommendations.  Thanks!!

Verizon_Support

kokokutie1106,

That is definitely odd for sure and I know that would raise some concerns for me just the same. The GPS antenna can definitely be a factor in the performance of the extender, so if it was moved, that may have had an impact. When utilizing the external GPS antenna it's always best to ensure it is in a open space or near a window. This helps to reduce any interference of signal to the device. I'd definitely ensure the antenna is positioned appropriately to see if this helps. Keep us posted.

Also, take a look here to see how to install the external antenna if you are not already familiar: http://www.verizonwireless.com/support/knowledge-base-21677/

AdamG_VZW
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