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Samsun Gusto 3 Unable to access My Verizon- Error, Network Problem, Network Unavailable

I have a new Samsung Gusto 3.

When I click on Settings- My Verizon, I get an error - Unable to access My Verizon- Error, Network Problem, Network Unavailable. My wife has a similar phone and hers works just fine.

I have had the phone now for about two weeks and the problem is still there.

John

Comments

Verizon_Support

Lets ensure your device is running in prime condition. Do you have any data blocks on the line? Did you have the issue previous to the device?

YosefT_VZW

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hiljoball

I do not know what ‘data blocks’ are. This phone is brand new – now only two weeks old. I brought it to replace an older phone. That older phone had no problem accessing ‘My Verizon’ – so when I did a simple ‘replace’ of my old phone with the new one – everything should continue to work as before. BUT it does not access My Verizon.

That is all I know. When I bought the new phone, I just followed the prompts to transfer my account to the new one.

My plan is Basic pay as you go.

John

Verizon_Support

hiljoball, thank you so much for those details. What kind of phone did you have before the Gusto 3? Are you able to make/receive phone calls and text with the device? Are you able to send any kind of picture mesages? Keep us posted.

KevinR_VZW

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hiljoball

To answer your questions,

My previous phone was a Walmart/Verizon basic flip phone.

I can make and receive phone calls just fine.

I do not use text nor do I send or receive photos, so I do not know if they work.

John

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