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Blackberry Storm new 5.0 software

Since the download and installation of the new Blackberry software, I have had battery charging problems with the USB connection. Has anyone else seen this? If I use the wall charger, the auto DC volt charger or my computer USB port to charge the phone, every other time I hook up the cable I get a message that says: "The device you are using cannot change the battery".

I have tried two different batteries with the same result. i have even obtained a new replacement phone and still see the problem.

Verizon tech support seems to have not seen this. This was nit an issues before the software was updated.

Brian

Comments

DGoebel

I'm experiencing the same issue, with the original charger. Wife's phone updated to same software has no issues, both were updated to 5 at the same time. Hopefully these posts will bring some heads up to the BB firmware writers. Both of our phones are only 4 months old. If I do a battery pull, I can usually get it to charge properly the next time. Pretty frustrating since I'm out on the road often and my car charger doesn't charge the phone.

Cirrus

Very interesting. My Storm is only a few months older than your and I also received a 2 for 1 deal so my wife uses the other phone. She has no problems either with the new software. Her phone charges fine. I swapped batteries with hers and it is not the battery. Maybe it is one of those male/female things :smileyindifferent: :smileyhappy:

I have found that if you spend about 30 seconds connecting and re-connecting the cable to the phone you can often get it to start charging. If that does not work then taking the battery out helps but then it has to completely reboot and takes 5 minutes.

I agree it is frustrating and hopefully more reports will lead to a fix. At least we both now know this is not an isolated case. Thanks for answering.

MacDaddy

Backup your contacts and info on Desktop Manager, then reinstall the 5.0 software. This should solve the problem, sometimes when upgrades install the device doesn't get completely wiped of the old software and this causes the problems with charging. To be sure your device is completely wiped you should get a 507 error on the device at first reboot during the new OS install, then it should continue to install the new OS.

SFObrien

You can use a program called BBSAK (Google it) to wipe your device back to the 507 message. It will also back up your third party apps as well.

Cirrus

I would have thought loading the new software on to the phone may have caused some corruption leading to the method you are describing to solve the problem.

But I now am convinced this is NOT the answer because I had my phone replaced as a result of this problem. The new phone came with software 5.0 ALREADY installed before I added any contacts or anything else to the phone.

So backing out the contacts and reloading the software is not the answer. But I do agree there must be some incompatibility between the new software and some contact information. The exact phone with a different contact list in my household is not experiencing the same problem.

But if the phone comes with 5,0 already installed and no contacts, then we need to look deeper for the answer.

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