Site Totals

61162 Questions Answered 267 Categories

New System update...preparing device....ongoing (8/13)

I received a notification this morning for a new OTA System Update for my S5. My phone asks me to 'Tap to install new software', which I do....

Then an never ending "Preparing your device for the update...." message appears along with circular animation.....but it never ends. I've been watching this now for at least 30 minutes. I suppose it a Samsung 'Stagefright' patch, but unsure.

Anyone know what this is? Or is anyone else having an issue of a stalling install?

Comments

Snn5

You can stop the preparation process and try to do a system cache clear. That might kickstart the process upon reboot. I have heard it is a security patch, but that is all so far.

Power down phone

Press/hold volume up and home keys, then press/hold power key

When phone vibrates, release power key

When system recovery menu displays, release volume up/home keys

Use volume keys to navigate to wipe cache partition and press power key to select

Once finished, press power key to reboot system

Jaysonol

It is indeed a 'security update' prepared by Samsung. After restarting my phone, and attempting to install again, it finally took and then rebooted at completion.

Snn5

Glad that worked.

bearone21

mine took the 9 minutes it claimed for the install, everything ok.

Child Item