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Battery doesn't hold charge since 9/22 fiasco - anyone else?

For all of you who experienced the continuous power cycling issue on 9/21 and 9/22, is anyone now having battery problems? Since the issue was fixed, my Droid Maxx very suddenly stopped holding a charge. It lasts half of a day now. I've done nothing different with the phone and have not downloaded any new apps.

Wondering if anyone else is experiencing the same thing?

Comments

Verizon_Support

LDig,

Having a lasting battery is of the utmost importance. We depend on our devices a lot these days so I understand needing a device that works and holds a charge as it should. I would like to say that I am very happy to hear that your device is no longer power cycling. Let's get to the bottom of this draining battery. If you go to Settings>Battery, what is showing as the list of apps using your battery power? Do you have any isssue with your device taking a charge?

LindseyT_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

LDig

I don't have issues with it taking a charge. It just doesn't seem to hold a charge. And it wasn't a gradual decline. It was sudden - one day the battery lasted all day, the next day it was drained in 4 or 5 hours.

Google play services has used 39%, android system 37%, screen 11%, wifi 3%, android os 3%, phone idle 2%, voice calls 2%, WCVB app 2%.

jmp13

My phone has been doing the same thing and has roughly the same breakdown of battery use. Mine also only lasts for about 8 hours with the same use and no new apps that were on the phone prior to the 9/22 issues. I have also cleared the cache files without any change to the battery life.

Verizon_Support

Hi jmp131

Let's bring your phoen and battery back to life! Has your phone been exposed to any physical or water damage? Please advise your current device usage history: http://www.verizonwireless.com/support/knowledge-base-82953/

AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Limee49

I was told since the upgrade there is yet another area needs to be turned off as it runs up data and battery under settings scroll all the way to bottom the last icon turn off

johninfla

Same here... I used to get 2 days on one charge, suddenly I have to charge every night!!

LDig

I'm lucky to get 8 hours. I had one long phone call with tech support, and they had me uninstall all apps/updates from Google, and told me to wait 48 hours to see if that did the trick. NOPE. Now I get to call tech support again. I've been with Verizon Wireless for a long time and I'm disappointed they're not making this right.

Personal information removed as required by Verizon Wireless Terms of Service

Verizon_Support

We do appreciate your loyalty LDig. I will make sure that I look into this and get it fixed. I have sent you a private message so I can further assist with diagnostics.
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

727jet

I have had similar issues with the battery life suddenly diminishing rapidly the past few weeks. The last few days the phone would no longer accept a charge, or charge above 14% after 24 hours of being plugged in. Today, it is completely dead.

I have tried several chargers (USB and Hardwired), even a power pack charge at the Verizon store with no results. I have also tried rebooting, with no luck. Nobody seems to have an answer. Now I have a new $600 phone. Interested to hear if anyone finds a solution, preferably in the next 14 days.

Verizon_Support

727jet,

Your phone should always have the best performance. I do see that you have done alot so far. When did this first start for you? Were there any updates completed recently?
JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

727jet

Jasper,

It started in September. Whatever it was that night, made my phone keep flashing the Motorola Logo and making the little bubble sound the phone makes when you plug in or remove the charger. This repeated for hours that night. I assumed my charger was bad, but never did it again after that night. Apparently, this happened to others too.

After that I noticed my battery dying out in 8-10 hours with little usage. A week or so later, it would die out in 4 hours. Last week it wouldn't charge above 14% and then last Saturday, it wouldn't charge at all and I noticed a little green LED in the upper left corner that I had never ever seen before. It would stay steady for a while then flash a few times and go out. It did that for a few days, but now it has stopped completely. The phone has been plugged into a charger for 72 hours, and no sign of life. Not even the green LED.

My phone was receiving updates every night the last few weeks, but I couldn't tell you which apps. There were always 3 or 4 per night.

Verizon_Support

727jet,

We want your phone to charge as it should everyday. Just to make sure we have covered everything so far have you tried a different charger cord and base? Are you using the original charger for the phone?
JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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