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Losing access to data, not a hardware problem!

A few weeks ago I posted describing a problem where I'd lose access to data multiple times per day, and the only remedy was to reboot the phone. The 3G or 4G/LTE icon would grey out, then blink white every 5 seconds along with both the upload / download arrows, then go gray again.

Since the "Stagefright" update to Lollipop about a month ago, the behavior has completely changed. I still lose access to data, but not nearly as often. Maybe 2-3 times a week, which is *ALMOST* tolerable.

Now the 3G or 4G/LTE icon stays white, but none of the apps can access data. The "My Verizon Mobile" app pops up an error and recommends rebooting the phone. After rebooting the phone all is well, and it works for a few days.

When a change in software causes a change in behavior, I know that this is NOT a hardware problem!

I really wish I could go back to Jellybean, because the problem didn't exist there.

Comments

MiiHere

Last time you experienced this issue did you replace the SIM card?

MiiHere

Never mind that, I went back and was able to find your post, though I did just skim.

It sounds like it's an area issue though, you mentioned that away from your main living area you had flawless service. Did you open a service issue ticket?

DennisGauge

I did not specifically ask to open a ticket, as I did not know that was an option. I would assume when you go into the store with a complaint that they'd open a ticket by default.

When I went into the genuine Verizon store, one guy tapped furiously on the tablet strapped to his hand for a few seconds, then basically said, "Nope, no service issues in your area. You need to buy a new phone."

Verizon_Support

DennisGauge

Having a steady connection to the network is very important to enjoying your phone. Does this happen when you are at home more than when you are not? Does it happen more when you are inside vs outside? What is your zip code?

ChristopherM_VZW
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MiiHere

The store wouldn't open a service ticket. I find it easiest to do it online via the chat option. I would lead with something along the lines that when you're at home you have trouble getting service, that you've replaced the SIM card, and factory reset and that you'd like to open a service ticket.

They MAY still want you to do some troubleshooting; remove your SIM while they do something on their end, just depends.

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