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Touchscreen unresponsive for a few seconds

I just got the regular Galaxy s6 and the touchscreen occasionally doesn't register that I touched it. Turning the screen off and back on seems to fix it, but (for example) it did it this morning with the alarm going off and wouldn't respond to me hitting snooze...that's a good way for a phone get thrown at a wall. This evening it wouldn't take a photo. Anybody else having this issue/know if there's a fix?

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Verizon_Support

Bsegar,

I am shocked that you are having any issue at all with the Galasy s6. Is a specific area of the touch screen? Is the screen damaged in any way? How often does the screen become unresponsive?

Thank you,

AlbertoR_VZW

Steve_R

same problem. I commented in another thread as well that is having this same issue. Didn't see any resolution there either... :smileysad:

bsegar

I took it back to the store and the dude didn't seem to believe me. Apparently he has the same phone and has never had that issue. I told him I wanted an iPhone instead. While he was transferring my info, the Samsung actually did its unresponsive thing! Not that he had any idea why, but that's at least one person who believes it now...

bsegar

It wasn't a specific area of the screen and the phone wasn't damaged (it was brand new out of the box.) The screen did it maybe 3-4 times per day during the 3 days I had it. Not excessive, but VERY annoying (especially the unresponsive snooze button.)

Simple_Life

My husband is having the same issue with his phone, but I am not - we both have the same phone (just diff colors) and got them at the same time. I've been on various forums, taken it into the Verizon store, etc. No one seems to have an actual fix - just different things to try. Still it lags when he tries to do anything with the touchscreen; texting, pulling down menus, swiping, etc. Strange thing is that it doesn't do it all the time, only sometimes, but frequent enough to be highly annoying.I am hoping Samsung issues a patch/fix for it soon.

MisterBigs

I have the same problem. Sometimes I'm not able to bring down the system menu. I have to press and hold the top of the screen and after two or three seconds I can then bring down the menu. Also, sometimes I have to press a jerry multiple times when typing before the key is actually selected.

I've tried going into Safe Mode, doing a factory reset, I've removed the screen protector, I've cleared the system cache and TouchWiz cache. I've tried a lot of other things but nothing helps.

The unresponsiveness is most pronounced around the edge of the screen.

I have the S6 flat phone.

Verizon_Support

I'm so sorry your having these issues MisterBigs. It not something we ever want our customers to experience. We appreciate all the troubleshooting you've done. Is it damaged in any way? Did this start after you put a 3rd party app on the device. You mentioned Safe mode, does it occur in Safe mode?
JoeL_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

MisterBigs

Yes. The issue is still there when I boot up in Safe Mode. I've even enabled the Show Touches and Show Pointer Location settings in the Developer Options. Doing this I can clearly see the difference between when I touch the screen and when the touch is registered. There is definitely am issues with my phone.

Kirin

I have a new SGS6 as well, brand new out of box. The touchscreen is unresponsive as well, I took it back to the point-of-sale within my 14 days and got a replacement. Touchscreen worked for about 2 days and is now doing the exact same thing. Since my friend is a Samsung rep for Best Buy, he has already done all the physical troubleshooting and strongly feels that this is a manufacture issue. Since I don't want to pay for a refurb via Asurion, I think the best option will be to contact Samsung directly to see if they have any ideas. Otherwise, they will have to fix my phone and I will use my SGS4 again. Husband is having Bluetooth issues. Once again, a manufacture error.

Kirin

UPDATE: Sent phone in to Samsung and they found other issues as well as the touchscreen. Everything was replaced at no cost to me. Same phone works perfectly fine now.

t4walker

I have all of the issues u just mentioned. Have u been able to find out how to fix the issue? It's VERY frustrating!!!

t4walker

Did u get the same phone returned to u? I am having the same issues but I DO NOT WANT a refurbished phone, when I just purchased it in Nov!

t4walker

@kirin....did u get your same phone returned from Samsung?

Verizon_Support

t4walker,

I want you using your device with no concerns at all. Please describe exactly what is going on. When did the concerns begin?

KatiM_VZW

reberiii

Like the others, I am having issues with touchscreen lag. It occurs more on the edges of the screen than it does with the middle, and it doesn't happen all the time. It seems to happen much more frequently on waking the device. I have done a lot of research, and there are codes (USSD?) that other carriers allow you to type to access a touchscreen test menu (*#2663# or similar), but we apparently can't do that with this device.

My device is Samsung S6 (regular), Android is fully up-to-date, the device is not rooted, and I've tried hard resetting the device and clearing the cache. The hard reset helps the issue for a few days, but then the issue comes back. I've tried several keyboards (since the issue is the most noticeable when trying to text) from Samsung to Swype to SwiftKey to Google. It is also noticeable after turning the screen on while locked, and trying to bring down the notification area...I practically have to mash the screen to get this to respond.

Your help is appreciated.

t4walker

I am having all the exact same problems as u and have also tried the fixes u have mentioned. Very frustrating!! My last 3 phones were the Samsung Galaxy phones and NEVER any issues, especially to this degree of FRUSTRATION!!!

reberiii

t4walker I've gone back and read your posts...I can see that it's been a long ride for you here so far. Have any of the things that you've tried helped, if only for a small period? I just think it's bad that a device that came out brand new in April and has so many great features/advantages suffers from problems I had with devices I had....what, 7 devices ago?

Verizon Wireless Customer Support Is this something we need to go to Samsung with? One poster got satisfaction with this route. Or, is this something that I can take it to my local Verizon store and initiate a warranty exchange? If so, what information do I need to bring with me to do so? Also, please read my previous post (#21) before simply replying that I need to use the troubleshooter. Thank you.

t4walker

Yes....seems to help at first, but gets worse as the day goes on. Only having a phone almost 2 months this is the most disappointed I have been with a Samsung phone!!!

Verizon_Support

reberiii We want to overcome that lag together. Have you tried to run the phone in Safe Mode? http://spr.ly/6583BXjCB When you did the factory reset, did you uncheck the Automatic Restore option? Are you using the native texting or an application?
JoelR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

reberiii

Yup, I've used the phone in safe mode, and after it is untouched for about twenty minutes, the touchscreen unresponsiveness creeps in. When I did the factory reset, I am unsure if that box was checked or not -- do you want me to perform another reset and make sure it doesn't automatically recover? What would that possibly fix (just curious)? I am using Verizon Message+ as my texting option, but I need to stress that while the touchscreen lag frustrates me the most there, it is by far not the ONLY place it happens. Just now when I fired the phone up, it took FIVE swipes from the top of the screen (the fifth one I was practically smooshing my entire thumb into the screen) just to pull the notification bar down to see my...notifications.

I've even switched launcers now to the Google Now launcher, and while overall performance seems improved in spots, the touchscreen lag is still present after the phone sleeps for at least 5 minutes. I have Developer Options enabled where I have running processes capped at two, and that feels like it helps, but seems a bit unnecessary.

Verizon_Support

reberiii You've done an excellent job with the troubleshooting steps you've tried so far. Since the screen lagging is happening with other applications besides the messages plus, the factory reset would be the next step. When resetting the phone do not automatically restore because you will not be able to determine if something that was previously downloaded caused the issue.

SheritaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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