I called the *228 and for me there is no option 1. it just says your phone is being processed and then hangs up and my screen says processing successful, then it restarts its self. Sooo I can make outgoing calls to any number but I can only text friends with verizon phones. I can send a text to non verizon phones and it says it was sent but then ill call my friend and they never get it. And still no one can call me. Even when tech support tries to call it dosent ring or blink or nothing!!! I already put my 35$ pre paidd card on it so what is the deal??? I am very un happy with this! Some one PLEASE HELP ME.