Please Help.

My phone restart and Verizon appear on it, so i sent to a repairer to flash but there was a mistake and now my phone won't work at all. when i switch on it say;

System software not authorized by Verizon Wireless has been found on your phone. Please turn off your phone and go to the nearest Verizon Wireless store for help.

Please Help me, i really love this phone (Samsung Galaxy ll, SCH-I605) Will appreciate your help Thank you.

Accepted answers

bizzareone

When you had the software/firmware flashed, it may have been the cause of your current issue. take it back to where you had it flashed or take it to a authorised Best Buy that offers the "Samsung Experience" to get the device flashed again with the firmware re-installed.

All comments

Verizon_Support

samyoungo,

Look no further help has arrived!

When does the phone restart? How often is it happening? Are you unable to use the phone at all? Please provide the software version currently on the phone http://www.verizonwireless.com/support/knowledge-base-69523/.

JohnB_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

samyoungo

Hello Thanks for the Response, Really Appreciate.

Please, It just Restart once. Am unable to use the phone now, when i ON it this appear; System software not authorized by Verizon Wireless has been found on your phone. Please turn off your phone and go to the nearest Verizon Wireless store for help.

This is the state of the Phone now, Please Help

Verizon_Support

samyoungo, thank you so much for the picture. I really want to make sure that we are able to get you up and running ASAP. I would like to see if we can try to run the phone with the software repair assistant. You can always find those steps here: http://spr.ly/6589B8h6X Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

samyoungo

Hello Sir, Thank you so far for your support. Please is it possible i can get Software to Download because i do not have software disk (CD).

Thank you.

Verizon_Support

Samyoungo, thank you so much for those details. Are you able to use the Software Repair system that was linked in the post above? There is no actual CD that is used to download the software.

KevinR_VZW