Backup Assistant+ & The Cloud

My Backup Assistant+ contacts sync is failing on my Droid Maxx. I get the following message:

Backed up: 147

Pending: 16

Last Backup: Today

Last Attempt: Failure

I checked the Cloud via My Verizon on my computer because that supposedly took over from Backup Assistant+ and my contacts all appear to be there even though the sync failed (136 total contacts). Two days ago when I tried to backup contacts from the Cloud mobile app I ended up with a bunch of someone else's contacts and had to manually go through and delete them on my phone. Not really happy about that and reinforces my concerns about security of the Cloud. My mobile app for VZ Backup doesn't recognize my signon username/password. Are you working on the Cloud/Backup Assistant+ mismatch or should I use a 3rd party app to backup my contacts and keep them secure?

Accepted answers

Verizon_Support

Warray, I know the importance of having your contacts on your phone. The great news is that you will get them there in just a few more steps. The log in information that's needed is for the My Verizon account. Please visit: http://spr.ly/6580BKg64.
TrinetteW_VZW
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All comments

Ann154

The Verizon Cloud will not backup contacts saved as Google contacts. Google won't backup phone only contacts (what Verizon Cloud backs up).

tyler8612

Do you have an Android or Iphone?

Warray

Android. Motorola Droid Maxx. And I recently edited all of my contacts so they were all Backup Assistant+ and not Google. I also recently uninstalled and reinstalled LinkedIn so that it was not synched with my contacts.

Sent from my Verizon Wireless 4G LTE DROID

Verizon_Support

Warray,

Making sure you have the contacts backed up & on your phone is important as we all know. Let's make sure that we get this resolved for you. When you signed into the Verizon Cloud app, did you use your sign in information or someone elses? Have youbeen able to check to see if this app needs to be updated through the Google Play Store? Also, do you have the most up to date software on the phone?

AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Warray

Yes, phone software is the latest. It is a recent replacement phone which is where my contacts problems began. When I used Migrate to transfer contacts from my old Droid Maxx a lot of my contacts where totally missing. I have since manually added back as many as I can remember and edited them all so that they are Backup Assistant+ contacts and not Google.

I sign into Cloud with my signon, both mobile and from the computer. There are no Cloud updates waiting to be installed. Ever since mobile Cloud populated my phone with many of someone else’s contacts I have turned off all backups to the Cloud. When I go into My Verizon on my computer and access the Cloud, my contacts are there. When I refresh from the computer Cloud my phone alerts that Backup Assistant is synching. That is when I get the error message that not all contacts have backed up even though it appears as if they actually have.

Backup Assistant+ and the mobile/computer Cloud don’t seem to be getting along very well.

Thanks for any help.