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Why does my Galaxy S5 lose cellular signal until restart daily?

rblrednk2000

Nearly everyday, my Galaxy S5 will have zero cellular signal when I am standing in a location with good service. I cannot make phone calls or send texts. Service will return after fully shutting down the phone and then turning it back on. Why is this happening? A phone is for making phone calls, and if I can't do that without trouble then I need another phone and/or service provider.

Comments

Verizon_Support

We value your loyalty, rblrednk2000, and we don't want to see you looking elsewhere. Let's see how we can help address the issues you've had with service. When this happens, does it always happen in the same location, or can it happen anywhere?

When did the issue begin?

MichelleH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

rblrednk2000

This issue started last month when we relocated to Indiana. It most

frequently, but not always, occurs after I have been inside my office

building (it has also occurred at our home). The building has solid WiFi,

and spotty 4G and cellular service. Outside of the building, reception is

perfect. However, many times after I leave this building, my phone reports

no reception with an "x" next to the reception bars. I can wait an

infinite amount of time and reception does not return, regardless of my

location. Restart of the phone does not help, I have to turn it off and

then turn it back on.

On Tue, Sep 1, 2015 at 10:33 PM, Verizon Wireless Customer Support <

Verizon_Support

rblrednk2000, thank you for the additional information. We always want you to have a working phone. Do you find this only really happens when you have the phone on WIFI and then disconnect from the connection?

TionnaB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

rblrednk2000

Most of the time, yes. Although I do not ever turn the wifi off, but I may

wander away from available wifi. It did happen once at my home before wifi

was installed.

On Wed, Sep 2, 2015 at 9:50 AM, Verizon Wireless Customer Support <

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