Hi friends; any news about the upgrading of droid turbo 1 to marshmallow? thanks
Hi @droidturbohh, that is an awesome phone you have. I can understand the importance for making sure your phone has the latest and greatest software at all times. You can find the latest software updates here http://vz.to/1HHSyxf. Are you having trouble with your device?AdrienneP_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hey Customer Support, Why is verizon apparently the only thing holding back upgrades as motorola seems to be advising that it has all the intentions of releasing ASAP, but has had carrier issues.....
Motorola more likely is saying that the update is pending partner support. Which means they have to get assistance from all parties involved (hardware manufacturers, FCC certification, and carrier testing) Verizon Wireless doesn't touch the code. They alone test and certifies it to verify it won't break the network. If Motorola doesn't done a soak test yet it isn't even ready for the carrier testing.
Dear Customer Support, thanks for replying, but diplomacy doesn't help to satisfy clients questions. What about Marshmallow on the Droid Turbo 1, as questioned? Depending of you, we would have some valid answers about.
My best regards
Agree with Verizon customer and this is a month after the first question. Why the delay on the marshmallow upgrade for droid turbo. So glad you are focused on droid turbo2 release but the 1 group has been expecting news about the 6.0 upgrade for 4 months?
The simple answer is this: VZW doesn't really intend to support the older models of any of its models, as the brutal truth they never will devulge is they want to drive customers to buy new handsets / smartphone devices and dump the old ones. If you notice in recent advertising, they push that you must trade in your old device. This is just my speculative opinion as I am not employed or affiliated with VZW in any capacity. Its just common sense from their historical patterns and unfortunately, other carriers are similar I suspect. We can only strive to change this by trying to use sugar, not vinegar when possible and educate the people who ate in position to make changes that it would be in everyone else best interest to still support within reason these simple request for software updates. Squeezing your customers to try getting them to upgrade instead of supporting their phones they paid for that are still very serviceable and billable isn't good customer care or business sense.
But Motorola communicated, officially, that the droid1 will be upgraded...
And Motorola hasn't completed the update yet. Until then Verizon Wireless won't know the status of the update as Motorola not Verizon Wireless writes the update.
Maybe I'm an anomaly, but I don't consider my Droid Turbo (1) to be "old" - and I'm not on pins and needles waiting for Marshmallow to be installed. My phone is performing quite well on Lollipop 5.1, and I am in no rush to learn a new UI, or figure out why things aren't behaving the way they were before.
Enhancements and improvements are good - but over the years I've seen some things change for no apparent reason, features added that either made things more difficult and convoluted, or features that I used and came to depend on that got deleted with "updates".
Once I get a new phone or a new OS or update configured and set up, (and WORKING!!), I tend to want to leave it alone! And right now, my Turbo is working and performing very well, thank you. If I were to upgrade to a Turbo 2 (I'm tempted, and if it's a step up from the Turbo 1, as it seems to be, I would like it very much indeed!) then I would expect it to come with or upgrade very soon to Marshmallow. But that's another set of circumstances....
That is not an answer Verizon. That was the 5.1 update you posted in October.
Google released Android 6.0 in October.
It should not take 6 months to update the phone.
Other phones have gotten update to Marshmallow.
Verizon is too slow to update
Never more neither Moto nor Verizon...that's all I can say.
Agree, i honestly think Verizon doesnt want to update the droid turbo to android M for the simple reason that to this date there is no cell phone with a oled screen and a battery size of the droid turbo at 5.2 inches.. Upgrading the software to android M would mean that the dos mode combined with the battery of the droid turbo would be outstanding.. I would assume verizon would either A. focus on newer more costly phones for the upgrade or B. upgrade newer costly phones and maybe upgrade lower end moto phones but leaving the droid turbo out of the equation.
Motorola and only Motorola makes the ultimate decision on whether or not a phone model they manufactured is going to be updated to the next version of the OS.
Dear Verizon, yours is lack of respect for customers having the droid1...do you think is this a good politics not to give real information about android M? Tell the truth, dear Sirs; I sent a message on Twitter too, but no reply...
Verizon usually disowns/forgets its exclusive phones once the next generation comes out. The Droid Turbo 1 and the Droid Maxx were dropped from existence when the Turbo 2 and Maxx 2 came along. It's just a common practice they use to promote the next generation. That's why buying any carrier's exclusive phone is not in the interest of future updates.
forgive me for reopening an older post, but i got here because i'm still waiting to at least get a release date on the marshmallow update. the original turbo may be an 'old' device, but i chose it because it was going to be updated to 6.0. that's been the case since it was brand new. if verizon's goal is to convince people to buy the newer devices as they come out, they shouldn't tell us the one we have will end up with the same software... i'd be a lot more focused on looking for a new phone as opposed to an update if my phone was not going to get the marshmallow update. if anything, it makes holding out for a whole new phone that much easier... but that's just my opinion. 2 and a half months later, i'd still love to hear ANYTHING about the progress motorola & verizon are making on the first turbo. :]
I can only speak from past experience: Verizon exclusives sometimes get updates, that is to say...if a new version of the same phone has come along, in this case the Turbo 2 and the Turbo 1 has no 6.0 update, then there won't be an update. Most of my Droids did not get the next update after the next iteration of the Droid came out. Same to be said of any Nexus on Verizon, such as the Galaxy Nexus...no newer updates.
Customer service it now 08/21/16 and we still don't have marshmallow it makes me very unhappy
Most likely you will not.
Originally the Turbo was listed by Verizon to eventually get Marshmallow. A few months ago, I called Motorola to ask if this was still on schedule - they responded they approved the upgrade, but that Verizon still had to review and approve whether it works with their software & equipment. Verizon is notorious even within its own ranks to be the slowest in the industry to update/upgrade the software and/or OS. As much as I hate giving up my Android system and Droids, I'm now looking at iPhone or Samsung for my next phone - due in a couple of months. Are you Listening Verizon ????????? (I guess they STILL 'can't hear me now' !!)
Tell you now the rep lied to you. There has been the beta test from Motorola which happens BEFORE it is submitted to Verizon. People have gotten the email to participate but shortly after it was canned. So nothing was ever submitted.
"Can you hear me now?" (Paul Marcarelli) moved to Sprint.
Motorola can commit to update a device like the Turbo in this case, but if VZW won't test or approve the update (think Moto X 2014) even if Moto submits the update to VZW. I think that is why Motorola changed their wording on their Software Update page, to ' Device XYZ will be updated to Android 6.0 Marshmallow, pending carrier support'. That way if VZW decides they aren't going to upgrade a device (Moto M Mini, Ultra and Maxx, Moto X 2014), then less of the blame can fall on them.
ROBWAT47 wrote:Motorola can commit to update a device like the Turbo in this case, but if VZW won't test or approve the update (think Moto X 2014) even if Moto submits the update to VZW. I think that is why Motorola changed their wording on their Software Update page, to ' Device XYZ will be updated to Android 6.0 Marshmallow, pending carrier support'. That way if VZW decides they aren't going to upgrade a device (Moto M Mini, Ultra and Maxx, Moto X 2014), then less of the blame can fall on them.
ROBWAT47 wrote:
There has never been in history a submitted update never going through testing. They have failed testing and the manufacturer decided not to work on it anymore. Case in point in their own Google group JBQ decided to no longer work on the Galaxy Nexus update way back in the day.
"pending carrier support" has been bunked more than a handful of times. The message is even their on their unlocked versions at various points in history.
Like I said before there was supposed to be a beta test for the device, BUT it was canned shortly there after and never heard of again. That means Motorola has NEVER submitted the update for testing.
If you paid attention to history. Google when they purchased Motorola. Google themselves canned support for a lot of their devices and handed $100 upgrade vouchers to buy new Motorola devices. Motorola was now sold to Lenovo, and they canned more than a handful of employees. Do you really think they are not going to do the same thing as Google did?
