5.1.1 on Note 4???

Why are we still waiting on this update? We pay full prices for these phones and get an update FORCED on us that we already knew would destroy our phones but we have no way to stop it. I had a perfect phone for about 2 months and get an update forced on me that now force closes apps, and completely drains my battery in the first couple hours of the day. A little difficult if you need it for work. I've called and called and you get the same garbage answer. Here's an answer for you... stop forcing updates on us and let us CHOOSE if we want to download them or not. I think all Verizon customers should walk their phones back into Verizon and demand a full refund on their phones. Start taking care of your customers! You did this to us on our last phone, the Razr Maxx. Couldn't use it after 6 months because of an update that screwed up our phones. You NEVER did make it right for us... just moved on to the next phone in your line up. This is the LAST phone I will have with Verizon. Total bs how you leave your customers hanging. This update was released a month ago. If I don't have it soon, you are getting your phone back and I'm getting a full price refund, and I hope everyone else does the same. How you haven't had a class action suit over this is beyond me.

Accepted answers

Verizon_Support

I understand your frustration on this matter Luck10, trust me I do. I am currently waiting on that update for my Note Edge as well. Please do not leave over this. Honestly, it is out of Verizons control being that we do not make the software nor do we manufacture the phones. Google has to create the update for the Android software. Once they do that, it is pushed to us and then we push it out to our customers. I actually did a master reset on my phone and now I do not have the issue with apps any longer. Have you tried that on your Note? If not, here are the steps to do so: http://vz.to/1LJeUSD. Keep in mind to run a backup on your phone first to save all your media.
AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

All comments

inntheboat

Agreed. It is ridiculous. Verizon is the largest cell phone provider and always the last for updates. Join the club:

when when when when when is the Note 4 getting 5.1.1?

We're waiting on the 5.1.1 update, Verizon!

Dominic Hudson on Twitter: "@VZWSupport When will android 5.1.1 will be available for Note 4?"

Dominic Hudson on Twitter: "@Android Hello do you know when Verizon will launch Android 5.1.1 for Note 4?"

5.1.1

Howard Turner on Twitter: "@VZWSupport has Android 5.1 been released by Verizon for the Note 4?"

https://www.reddit.com/r/galaxynote4/comments/3j8hlb/any_updated_bloatware_list_for_verizon/

https://www.reddit.com/r/galaxynote4/comments/3j94ek/vzw_note_4_update_issues/

https://www.reddit.com/r/galaxynote4/comments/3j56im/five_reasons_to_hold_on_to_your_galaxy_note_4_and/cummkmi

HORIZONx720 comments on SM-N910F starts receiving 5.1.1 in Europe

lkirkland88

yeah I cannot even navigate anywhere with that garbage they released. WE NEED THE 5.1.1 UPDATE NOW!!!!!!

Once this contract is up I'm out, going to ATT or Tmobile.

Verizon_Support

Luck10

Sorry, not buying it. Please don't take this personal as I know you are just doing your job. This is at Verizon not you. At this point, I have to assume since the promise of a new update is just that, a promise, I have to wonder if it's coming. Why? Because you did this to us on our RAZR maxx. We had a good phone until the update was FORCED on us and Verizon never made it right for us. Just blew us off and moved on. Where was our justice in that? And so far that's what is happening here.

And to put the blame on Google is ridiculous. People have android phones at other carriers and they have the update. So they are just picking on Verizon?? I guess that's another reason to leave.

And at last check, YOU are my SERVICE PROVIDER. Google cannot force the bad updates on my phone. YOU CAN. Call me crazy, but YOU control when the updates are sent to our phones, not Google. YOU control whether they are out out there as an option or are forced. Put the updates out there and if we want them we go retrieve them. If not, we don't. It's not rocket science Verizon. Aren't you sick of pissing customers off and aren't you sick of them all walking into your stores demanding their phones be fixed? Or is that deal you have with Google more lucrative than what you lose with your customers?

You guys get nothing but a bad rap anymore... you would think someone at the top would be figuring that out before we all leave.

Absolutely sick and tired of the bad service with this company.

inntheboat

Yes, Anthony, nothing against you, but a factory reset does not work. The fact is is that our phones need the 5.1.1 update to perform the way they should be. Sprint users have it. The European variant (N910F) has it. Verizon will be the last to have it. Verizon and Samsung are just awful at supporting their devices.

Treat your customers right and you won't need commercials like this, begging customers to "come back home":

Verizon Commercial 2015 Magnificent Geese - YouTube

RedsonRising

Factory reset my Note 4 a fewweeks back after the last update, worked wonders. Antutu benchmark jumped 4-5k pts putting it in range of the Note 4 average. Battery life has been fine. No crashes.

Chapman1969

I contacted Samsung about the 5.1.1 update and they said it was up to verizon when to push out the update to the note 4 because they had did send it to verizon for the testing so now it's up to verizon when it comes out so verizon can't blame it on samsung because verizon has already sent it to the s6 so us verizon note 4 owner's are still waiting for the update. So verizon step up to the plate and get us the 5.1.1 update

inntheboat

Thanks, Chapman. I got on chat with Samsung but they wouldn't tell me anything. Guess this is why people are ditching Samsung and Verizon!

Luck10

We're still waiting!! This is so beyond ridiculous. It's great that some people did a factory reset and it helped, but for most people it did not. I refuse to do a factory reset because 1, it is ridiculous we need to do that in the first place, and 2, I'm not doing all that work to find out I'm in in the majority of the people it doesn't work for.

Plain and simple, we shouldn't even have to be having these conversations if Verizon took care of their customers. The update that allegedly fixes theses problems has been our for at least over a month. Seriously Verizon, what is your problem?? Get it sent to our Note 4's. Don't blame Samsung or Google, you are sitting on the update!!

I'm still so angry over what was done to us on our RAZR Maxx phones that I swore I would never let this happen to me again.

If we don't have our updates by the end of the weekend I would LOVE for everyone who owns phones that are still waiting for the update, to walk their phones back into a Verizon on Monday and demand a full refund. Seriously, what does one have to do to make that happen??

Even if no one else does, I am. I'm a single parent that works too hard for my money and I'm tired of being taken advantage of by this company. As it stands, your phone is of no use to me in this condition. Like anything else I buy that is defective, I return it for a full refund. And yes, you are letting me out of your contract with no fees. SICK SICK SICK of this company!!!

Time for people to stand up to them and take their business elsewhere.

Verizon_Support

Luck10,

I can certainly understand how frustrating it can be to have these issues with your device. Our goal has always been to have a reliable service and device for our customers. The update does go through thorough testing prior to be released to ensure all issues are addressed. We partner with the manufacturer to make this happen. Yes, it can take sometime prior to being released and we do truly appreciate your patience. Our goal is to make sure it works right for you. Factory resetting the device is an alternate route that you can take to jump start your phone. To get this latest notification for your update click here http://vz.to/1EH0Qtf and enter your email at the bottom of the screen.

AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Jhahn01

Pretty much the same thing happened to me with the Note 3. They updated it and ruined it. They are always the last to update anything and always charge the most. Waiting for contracts to expire and moving on. So tired of this. I waste more time on the phone with them and never get anything done. I have noticed they tend to break phones when the updated one comes out hoping you pay to upgrade!

Noizyboy10

Amen! As a former verizon employee, all this crap is happening with the employees too. Verizon is crashing down

TEDKORD1968

You know, it's really disgusting that you blame this on either Google or Samsung. The update is in Verizon's hands, you're the holdup. You're always the holdup. Verizon is consistently the last to update their devices. And, it's not because of "testing", its because you're busy loading useless bloat and locking down functionality. I am so close to leaving this dishonest company.

Tidbits

Do you have proof it is in Verizon hands. One little neglected fact is if it doesn't pass it goes back to the manufacturers. Carriers actually pay manufacturers tof implement things like AC. I bet you'd flip your lid if AC stopped working and cause network issues... Catch 22 for them.

Please don't say a low level CS rep on the phone told you Verizon has it. They will not know nor the little computer in front of them will never tell them. They say it to get you off the phone.

Tidbits

Verizon is always last? You know there are a lot of articles that will show you it changes every year who gets it out last. Seen t-mobile track record lately? They still have devices that haven't been update to 5.0 let alone 4.4.3 while all other carriers have the same devices already updated. Just food for thought.

As for updates breaking devices. Like with any manufacturer the ones with problems are the loudest and it is always less than 5% of total purchasers. It happens with any and all electronics with upgradable software. It just looks worse than it is because well people are more vocal when things go wrong for them.

Noizyboy10

Amen!!!

Luck10

Sorry, Tidbits, but it sounds like you work for Verizon. While I respect everyone's opinion, please don't refute things we know. So you are right and we are all wrong?

I have been down this road before so I have a right to be sick and tired of it. Why do I know it's Verizon? Read my original post.

We owned our RAZR Maxx's for 6 months when they did the same thing. Our phones were perfect, then an update was FORCED on us that destroyed our phones. They promised and promised to come out with an update to fix it and then suddenly decided "nope, sorry maxx users, we are moving on". I literally threw my phone in the trash. Verizon is my service provider, not Motorola, not Samsung, not Google. Had they not forced us to download a garbage update in the first place, these things wouldn't happen. "If you want the update, here is where you can download it if you want." Seems so simple, right?

Now they are doing it to us on galaxy note 4 and we had our phones a few months again. Excellent phone, forced update, garbage phone, no fix.... See the pattern??

We pay a lot of money to have our phones turn to garbage in a couple months.. And yes, I'm paying my bill to Verizon, so THEY need to make it right for me. So far I don't believe a fix is coming. It's all talk to avoid their peed off customers.

I'm happy you are truly happy with Verizon, I really am. Clearly you are luckier than the rest of us.

But please go start your own post about how fantastic Verizon is and see how many people jump on your bandwagon. No one wants to hear it here.

Woodytheledge

Why would they want to give us the most updated software right now? They are going to be pushing the note 5 now. So they dknt have any reason to update our 4's

Tidbits

Not a good argument.

Why dI'd they update the S5.... they could be pushing the S6...

Why did they update the M8 when they hey could have been pushing through M9...

See the trend here?

Luck10

Because we know the note 5 is about to be released? This is my original post and the arguments are for note 4 users that are tired of their phones being pieces of crap. This is where we can voice our opinions to Verizon since their reps know absolutely nothing... quite conveniently I might add.

Like I said before, if you think Verizon is so great please feel free to go start your own post on how fantastic Verizon is and then please, ever so kindly, guide me to it so I can constantly write contradicting comments to everything you write. We are trying to get Verizon's attention to take care of their customers. Find something else to do.

Tidbits

That makes your argument worse... as it still would apply. These devices got updated to Lollipop from Kit Kat. The S5 is on 5.1.1 and the S6 is available. Why not delay that update to get people to the S6... seriously man.

FYI regardless of what OS version you have Verizon or any carrier for that matter makes the same amount of money. Manufacturers on the other hand would want you to upgrade yearly as they only make money off the sale of devices and have no residual income. Think about it carefully.

AlixRudolf

Agreed on all points that we are basically out in the storm while waiting for the umbrella we paid for yet Verizon refuses to give us.

Chapman1969

Did you see where droid life posted on there site that the verizon lgg3 is

getting 5.1.1 update from verizon

Snn5

Isn't that weird? The G2 got 5.0.2 before the G3 got 5.0.1.

Jhahn01

And here it is mid-October and it still isn't out...

UmX

And this is why i am getting rid of my note 4 and moving on to a Nexus 6P.. My brothers Nexus 5 already has 6.0 on it.. And i cant even get 5.1.1. although i am done with verizon after this....

nedjones

Yeah, I think I'm gonna go the same route. Plus with nexus you can just

update to the newest release yourself.

Lighthouse1201

I just want to know are we even getting 5.1.1 or 6.0? Which one, and when? Why is this a secret? Give an approx date (within a couple weeks accuracy) Why is Verizon and Samsung have to act like they don't know or can't say? It's very disappointing all the bugs I have on my Note 4, 2 months after owning a flawless Note 4! Then the update came that messed it up. Then not far from a year later, still no fix?! Even though the fix came out months ago, and other networks have updated over a month ago?! Why not us? I'm very tempted to switch our 3 lines to AT&T even though I've been with Verizon for about 15 years! Sad.

Lighthouse1201

Unfortunately we're just a drop in the bucket to them...but those drops will add up quickly with this practice of theirs.

Mizzou1972

When are we going to get 5.1.1 or 6.0 for the Note 4? The 5.0.2 update had so many bugs and my understanding is the 5.1.1/6.0 should resolve majority of the issues at hand. I agree with everyone on this community forum. Verizon should be a little more transparent when it comes to updates on their network. I do not expect exactly details but a little assurance from the carrier I am giving my business to would be appreciated. I use my phone for work and pleasure. I no longer have a landline so I rely on mobile phone for everything; therefore I would expect to have top quality service for my mobile device. I am considering to switch here soon. I know the management there does not care about retention...because all their ads are geared towards new customers.....but when your customers are treated poorly they will leave. Get it together Verizon!!!

Toxicle

At this point people should just understand that Verizon doesn't care about retention, as many others have stated. Various people on this forum have tried, for some insane reason, to defend Verizon, yet at the end of the day everything just shows Verizon couldn't care less about us.

Verizon claims to be the largest and most supported, yet is now 100% the dead last carrier to supply 5.1.1 to models that need it, including our Note 4.

They can't even say if we're evening getting the 5.1.1, or just moving on to 6.0, which is a terrible idea, seeing as how we most likely wouldn't even see that, at the earliest, next summer, with how Verizon has been with our updates.

They're responses to our many problems with 5.0.1 have ranged from pointless, to outright idiotic. After what, half a year? Since 5.1.1 started rolling out, everyone has at the very least tried a factory reset - yet that's they're answer to everything. I get that they don't know how to fix actual issues and just have a 'schtick' they have to read, but come on, at least try and be helpful. Other responses in other threads in this forum have even been in the form of 'We know you're waiting on the update, because updates are exciting!'. Seriously?

On top of support for our Note 4, overall they are just terrible. They tell you to tweet at their customer service, and I did that - along with the other 3 large carriers at the same time. AT&T, TMobile, and Sprint all responded to me within *minutes*, yet Verizon did not even say a single thing, and this was days ago. You would assume if they cared, they would at least *try*, but apparently that's beyond them.

I would just say this to anyone - just leave Verizon. The other carriers all get updates quicker, and Google Fi is fantastic. As soon as I have the extra money to break contract - which is ridiculous by the way, that I have to break contract and pay money to get just a properly working phone - I'll be switching to them. Dozens of others have left as well. And yet Verizon is still quiet about not just this issue, but all of them.

And if Verizon sees this and responds, I'll most likely get asked if I've tried factory resets or uninstalling apps. Months and months of trying to deal with these issue of 5.0.1 and they keep suggesting the same things, over and over. It's just sad at this point.

Jhahn01

I bought a nexus 6 and put it on Fi and have never been happier. They updated it 5 times in the first couple of days am now on 6.0 Marshmallow. The phone works great and the only time it got warm is during the downloading of the 706 MB for the updates. And I have more or equal signal bars where I travel. I'm a happy camper... I will try to sell the note if they ever update it to make it salable. Right now it is a brick more or less....

khoaiii

keep on dreaming of 5.1.1.

i am so mad at verizon. my note 4 becomes a piece of crap with 5.0

Chapman1969

Very will said. And yes verizon has been doing nothing about the problem us

note 4 owner's have been having they are doing nothing but pushing there

customers away and all the bad reviews that Verizon is getting on the note

4 why would new customers come to Verizon to have problems like we are

just do the right thing verizon and fix are note 4's

ShadowT

It would be great if they decrypted the boot loader too. At least we could get the features we need without the bloat ware. Too much internal memory is their crapware.

cchamp77

I know this will not make us any happier with verizon and the 5.1.1 update but I just read and saw a video of a galaxy note 4 running android 6.0 ota update from samsung on and unlocked phone in Hungry. The note 4 picked up the note 5 screen write and new upgraded air command menu.

Android 6.0 Marshmallow OTA Update Arrives For Samsung Galaxy Note 4; Will Galaxy Note 5 Receive Android 6.0.1? [Video]

Tidbits

It's a leaked update and isn't complete from all the places that shared the leaked files. It's use at your own discretion.

cchamp77

thanks just thought it was nice to see the note 4 getting some love like it should be!!!

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