I can not download any new apps for update my existing ones. It keeps coming back with error code 501. I was told to clear the cache but this hasn't worked. What should I try next?
Your patience is greatly appreciated on this matter mchap. I know that you are eager to enjoy new apps and we want to get this resolved for you once and for all. May I ask di you have all of your personal info backed up on your Gmail account or Verizon Cloud? If so then the next step is a factory reset. As always, we suggest verifying that your info is saved in the Cloud or on your Gmail before doing so. Here's a link for the steps.
http://www.verizonwireless.com/support/knowledge-base-99541/
Once you have completed the reset, please test the app download BEFORE restoring your personal info. Once you have done so, please keep us posted with the results.
ArnettH_VZWFollow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Apps are the spice of life on our phones, mchap. Let's get to the bottom of why you're having this error. What make and model phone do you have? How long have you been getting this error? Any other changes to the device when this started?
LynnD_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
What make and model phone do you have? I have a Samsung Galaxy S5
How long have you been getting this error? This has been going on for almost 2 months
Any other changes to the device when this started? Its been happening so long that I can't remember is there was anything specific. I know the first time I cleared the cache and it worked for about a day. Then right back to the error.
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Every time I try to update or download a new app I get an error code 501.
created by Verizon Wireless Customer Support (https://community.verizonwireless.com/people/vzw_customer_support) in Samsung Galaxy S 5 - View the full discussion (https://community.verizonwireless.com/message/1310503#1310503)
Mchap, we certainly want you enjoying those new apps. As this has been happening for sometime now, have you checked the available space on your phone by going to the Apps, Settings, Storage and viewing the Internal and SD card? This will help us determine if that may be getting a bit low. If all looks good there, do you recall if this began after downloading a specific app or any particular update?
LorenB_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
When I check the storage I have almost 4gb of space on the phone and over 8 gb of space on the sd card. I thought it might have been after downloading an app but I deleted any new apps going back almost a month. Still the same problems.
