I have been with Verizon Wireless since it was Cingular and/or Air Touch! I have always thought the prices were high but the service was so superior it was worth it! Now I feel like I am paying for a phone that works when it feels like it! I am frustrated, disgusted and mourning my father's recent death. I called Verizon over and over and over and over about not receiving calls from the hospital as it was my only phone line and I was his primary person to contact in case of emergency. I missed 2 or more calls from the hospital because they said it just went to voice mail. THE PHONE NEVER RANG! I have people tell me this all the time now. I call you but you never answer. Well, can't answer phone if it doesn't ring! Texts! Well I relied on them but now they are as unreliable as the phone service. The entire service is a joke and the ridiculous excuses I was given in trying to resolve these issues insulted my intelligence. I was basically told there is nothing they can do so I suppose I am just suppose to keep paying over $100 a month for a Verizon Wireless toy phone? I have read reviews and it isn't just in my area! I am in Los Angeles, Wilshire Blvd area and my signal was always great! How else was I able to tell things had gone completely down hill. If I hadn't had such great service to compare it to, I wouldn't be so upset. My daughter in Hawthorne is having the same problem, my cousin in Inglewood is having the same problem, so lets come up with something better than there is some new blockage of your signals and/or towers as a reason for the lack of signal strength. I may as well get a landline phone again because I refuse to buy into this signal booster phenomenon that is suppose to fix everybody's signal strength problems. I wonder who owns the companies putting these extremely expensive miracle devices out?
Needless to say I want out of Verizon Wireless, I can't take it any more and I most definitely can't afford to pay for cell phones from 2 different companies. My son's phone, which is the phone I had to call from once was a Metro PCS phone and he lives upstairs. Now that is a shame Verizon! I guess using T-Mobiles towers are helping boost their business because I am sure I am not the only truly disappointed and dissatisfied Verizon Wireless LOYAL CUSTOMER! I feel like I am being made a fool of and I have a Samsung Galaxy Note 3 in pristine condition. You could resell it for new! I always keep them covered well, in cases, with great screen protectors and I still have the original box it came in. So take your phone back and please set me free???? I rely on my phone like many of us very unhappy customers. I am disabled and spend a great deal of time at home which was never a problem for any of my previous phones and not even this one until recently. It's suppose to be 4G! I don't get 3G, Heck I am lucky if I get 1X for a few seconds. If I get 1 bar that is normal, but that doesn't mean it is going to stay that way for very long. So if anyone has any suggestions I am open to them, but I am not connecting any wires to a phone that is suppose to work the way I purchased it. The way it worked previously, with good quality, reliable signal strength!
