Razr M stuck with red M symbol

Mindylou1

My Razr M has the red M on front screen. I tried soft reboot and factory reboot. still goes to red M symbol. I did app updates last night. And when I got up this morning it was giving multiple error messages saying apps have stopped. I turned the phone off when that 1st happened bc it would not let me into any apps. Was working fine, then started getting the error messages again. When I turned off the phone again it would not turn back on. Help

Verizon_Support

Mindylou1-

Have no fear, help is here. I know that my phone is my lifeline, so I want to be sure we get you up and running in no time. Thank you so much for all of your information and troubleshooting steps up to this point. I just want to dig a little bit deeper. What changes (if any) have been made to the phone in the last week?
AmberK_VZW
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