Windows Vista PC Cannot Install VZW_Software_upgrade_assistant_installer for my S5

cpatters4az

I have rebooted my Galaxy S5 four times now and always agree to install the Software Upgrade Assistant/Software Repair Assistant to support my phone but have this error: "Windows cannot find ....VZW_Software_upgrade_assistant.exe". Is this because Vista is too old?

Verizon_Support

Cpatters4az, I want to make sure that we’re able to get your Galaxy S5 is working in great shape. I was able to do some research for the software upgrade assistance. I’m showing that you should have no issues with getting it installed on a Windows Vista operating system. Have you been able to use the software upgrade assistance before in the past on this computer or is this the first time trying to run it? Check out this link for more steps on how to get it installed on the computer: http://www.verizonwireless.com/support/knowledge-base-80195/ Please keep us posted.

KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!